Sr Mgr, Order to Cash Lead

Main Responsibilities

• Own Order to Cash (OTC) operations for the North Asia region with endtoend accountability for collections performance cash flow outcomes and OTC process effectiveness.

• Drive regional results against cash collection targets DSO overdue aging and bad debt KPIs ensuring consistent delivery of monthly / quarterly / yearly objectives across multiple BUs.

• Partner with outsourcing provider to govern cash application and billing operations including SLA management service quality reviews issue escalation and continuous improvement.

• Establish robust vendor governance and operating rhythm covering performance reviews rootcause analysis corrective actions and standardization across outsourced and inhouse activities.

• Provide regional oversight and coordination on credit-related matters partnering with Carrier Business Services (CBS) BU Finance teams and Credit stakeholders to ensure effective execution of credit policies and timely risk escalation.

• Participate in credit discussions and escalations for critical or highrisk customers supporting business decisionmaking while balancing growth risk and cash objectives.

• Conduct focused operating reviews and cash calls with internal stakeholders and customers for critical or delinquent accounts; handle seniorlevel OTC escalations when required.

• Collaborate closely with Sales Operations CBS Credit and Finance Business Partners to resolve disputes improve OTC effectiveness and strengthen crossfunctional ways of working.

• Lead and participate in regional and countrylevel governance forums providing clear transparency on performance risks and improvement actions to Finance leadership.

• Identify and drive process improvement and transformation initiatives including Lean / Six Sigma projects automation opportunities and bestpractice deployment across North Asia.

• Build develop and engage a highperforming regional OTC team covering performance management capability building and engagement while working effectively within a matrixed / sharedservice operating model.

Required Knowledge & Skills

• 10 years of progressive experience in Order to Cash (OTC) operations with strong exposure to collections management cash flow optimization and complex customer portfolios in a multiBU environment (indirect sales via dealers and direct-sale models). Family with Industrial equipment service and parts business B2B and B2C models.

• Strong business acumen and risk awareness with experience participating in credit discussions customer risk escalations and cashfocused decision making while balancing commercial needs and financial controls.

• Excellent communication and interpersonal skills ability to articulate thoughts clearly active listening and comprehension.

• Demonstrated people leadership capability including performance management coaching and team engagement ideally within a regional or virtual team setup.

• Ability to work in a global virtual and matrixed environment including share service center model.

• Experience in handling transitions and transformation projects.

• Formal continuous improvement training preferable (e.g. Six Sigma).

• Bachelors degree in accounting finance or general management.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.