Customer Support Technician – Automotive
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Spanish-speaking Customer Support Technician with a background in automotive mechanics to join a specialist team based in this role you will provide technical support to end users troubleshoot issues and deliver a high-quality customer experience in a fast-paced environment.
What you will do:
- Provide technical customer support via phone email and/or chat
- Diagnose and resolve issues using your automotive technical knowledge
- Document cases accurately and follow established processes
- Collaborate with internal teams to escalate and resolve complex issues
- Ensure customer satisfaction at every interaction
What we are looking for:
- Spanish fluent (minimum C1) mandatory
- Portuguese B2C1 mandatory
- Previous experience as an automotive mechanic mandatory
- Minimum 12th grade / high school completion
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
What we offer:
- Full-time position based in Porto
- On-site during the first month; hybrid 50/50 model possible thereafter for autonomous profiles
- Meal allowance of 12 per working day
- Integration into a multicultural and dynamic team
- Competitive salary
