OT Security Service Delivery Manager

OT Security Service Delivery Manager Eindhoven Netherlands (Onsite)

Location: Eindhoven Netherlands
Contract Duration: 3 Months
Start Date: ASAP
Work Model: Complete Onsite
Experience Required: 68 Years

We are looking for an experienced OT Security Service Delivery Manager to oversee and drive end-to-end Operational Technology (OT) service delivery and security operations within a complex industrial environment. This role will be responsible for ensuring secure stable and efficient OT services while coordinating across business engineering IT cybersecurity and external vendors.

The ideal candidate will have strong experience in OT/IoT Security service governance operational stability and IT/OT service management within manufacturing or industrial environments.

Key Responsibilities

End-to-End OT Service Ownership

• Take ownership of OT service health including:
  • Incidents
  • Changes
  • Configuration management
  • Security operations
  • Backup and recovery
  • Connectivity management
• Ensure services meet operational objectives beyond standard SLA measurements.
• Manage and maintain OT CMDB and configuration governance.

Service Performance & Stability Management

• Define monitor and analyze:
  • Service KPIs
  • Risk indicators
  • Stability and performance trends
• Lead root cause analysis activities for recurring OT incidents while balancing:
  • Security posture
  • Recoverability
  • Production uptime
  • Operational safety

OT Incident & Change Governance

• Coordinate OT incident response activities across factories engineering teams IT and cybersecurity teams.
• Ensure incident handling and change execution do not negatively impact production or plant safety.
• Govern risk-aware change management processes in OT environments.

Stakeholder & Vendor Management

• Act as the primary liaison between:
  • Business teams
  • Plant operations
  • Engineering
  • IT & Cybersecurity teams
  • Vendors and MSSPs
• Manage vendor performance onboarding remote access and service lifecycle governance.
• Align security objectives with operational and production goals.

Reporting & Continuous Improvement

• Deliver transparent reporting on service health risks KPIs and operational maturity.
• Support governance forums and executive decision-making processes.
• Drive continuous service improvement initiatives and OT service maturity programs.

Required Skills & Experience

• 68 years of experience in:
  • OT Security
  • IT/OT Service Delivery
  • Industrial cybersecurity environments
• Strong understanding of:
  • ITIL Incident Change and Problem Management
  • Security standards and compliance
  • OT CMDB management
  • Managed security services (SOC monitoring vulnerability management)
• Experience creating and managing:
  • Service models
  • SLA reporting
  • Operational governance frameworks
• Strong communication and stakeholder management skills.

Good-to-Have Skills

• Hands-on understanding of:
  • OT vulnerability management
  • Malware protection for legacy/safety-critical systems
  • PLC backup and restore processes
  • Windows/Linux-based OT systems
  • Secure remote access and vendor connectivity
• Awareness of OT-specific threat landscapes and operational constraints:
  • Availability
  • Safety
  • Uptime requirements