Summer Internship NOC Analyst

NOC Analyst Intern

Launch Your IT Career with Hands-On NOC Experience

Were looking for a motivatedNOC Analyst Internto join our team and gain real-world experience in IT operations system monitoring patching security alert response and client support. This is a great opportunity for someone who is eager to grow a career innetwork operations systems administration cybersecurity or managed IT services.
In this role youll work alongside experienced NOC Technicians and Analysts to help keep client systems secure updated backed up and running smoothly. Youll get exposure to industry tools likeConnectWise Manage ConnectWise Automate and Power BI while building technical and operational skills that are foundational to a successful IT career.

What Youll Do
As a NOC Analyst Intern youll support day-to-day operations and help the team deliver excellent service across client environments. Your responsibilities will include:

Support System Patching and Updates

• Help monitor patch compliance across client systems
• Assist with monthly patch reviews and follow-up checks after patch cycles
• Identify and document systems that need attention or further review
• Learn how patching feature updates and audit processes are managed in a production environment

• Monitor and help respond to normal-priority alerts related to system health and security
• Support timely first responses in alignment with team service expectations
• Assist with documenting alert activity and tracking trends over time

• Help complete quarterly backup audits for client environments
• Support annual audit preparation review and clean handoff to the CTM team
• Track completion through tickets and reporting tools
• Help ensure client records and audit outcomes are accurate and up to date

• Help keep tickets boards and documentation clean and organized
• Support team utilization and billable time goals
• Learn how operational metrics are used to improve service quality and team performance
• Gain exposure to how a high-performing NOC operates day to day

• IT monitoring and alert response
• Patch management and compliance tracking
• Backup auditing and systems review
• Ticketing systems and service operations
• Reporting and operational metrics
• Client-focused IT service delivery

• A student or recent graduate inInformation Technology Cybersecurity Computer Science or a related field
• Strong interest in IT operations infrastructure support cybersecurity or managed services
• Strong attention to detail and a willingness to learn
• Good communication and organizational skills
• Ability to manage tasks follow processes and work in a fast-paced team environment

• Basic knowledge of Windows systems patching or endpoint management
• Familiarity with ticketing systems or IT support workflows
• Exposure to backup concepts monitoring tools or reporting dashboards
• Interest in pursuing a long-term career in technical operations or support

• Maintain strong patching and audit completion rates
• Respond to alerts quickly and accurately
• Keep boards and tickets organized
• Support operational goals including billable utilization
• Deliver a high level of service to clients

Why Join Us
This is more than just an internship its a chance to build meaningful technical experience learn from experienced professionals and develop the habits and skills that will set you apart in IT.

If youre someone who enjoys solving problems staying organized and learning how IT operations work behind the scenes wed love to hear from you.

About Mainstay

Mainstay Technologies: IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security departmenttosmall andmedium-sizedbusinesses in the northern New England area. As a company in the Best Companies to WorkForHall of Fame we believe in using the power of technologyand ofbusiness to help people flourish. This translates to a culture of caring high-ownership teammates who work hard enjoy each other immensely and turn offthe workat the end of the workday to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends never the addition to being a Best Company to Work For we have also been recognizedforCoolest Companies for Young Professionals Best of Business for Managed IT Services and theTorch Award for Marketplace Ethics. We have made theInc.Listfor fastest growing small businesses 5 times.

Location
We believe in Work-from-Anywhere and in the value of in-person relationships. We offer strong flexibility to work remotely while also recognizing the importance of face-to-face connection through team meetings all-staff gatherings and in-person client meetings.

Wemaintaina beautiful office in Manchester NH as well as a satellite office in Laconia and we encourage each team member to choose the mix of home and in-office work that best supports their well-being and effectiveness. While coming into the office weekly is encouraged it is notrequired.

Because this role includes regular in-person client meetings applicants must live within driving distance of our clients offices and team events to support client relationships onboarding and ongoing collaboration.

Application
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