CMDB Operations and Infrastructure Engineer

Core Responsibilities

• Provide daily operational support for CMDB processes covering infrastructure cloud and enterprise platforms.

• Support and maintain ServiceNow Discovery across onprem and cloud environments (AWS Azure GCP).

• Monitor discovery health ingestion pipelines reconciliation rules and data flows to ensure accurate CMDB population.

• Perform operational triage remediation and root cause analysis for CMDB data gaps integration failures or ingestion anomalies.

• Manage and support integrations with existing and new tools including asset and security platforms (e.g. JAMF Akamai Imperva Wiz Kong CrowdStrike).

• Support onboarding and sustainment of new technologies and AIenabled capabilities from an operational perspective.

• Act as first-line operational support escalating complex issues and partnering with senior engineers as needed.

• Collaborate with infrastructure cloud application and platform teams to onboard assets and validate relationships.

• Support platform upgrades patches monitoring and performance optimization.

• Create and maintain technical documentation diagrams and troubleshooting guides.

Why This Role Matters

• Stabilizes and scales enterprise CMDB operations

• Enables faster onboarding of new tools and discovery sources

• Improves data quality supporting audits risk management and IT service operations

• Preserves senior engineering capacity for innovation and transformation initiatives

Qualifications

• Minimum of five years related work experience.

• Undergraduate degree in a related field or the equivalent combination of training and experience.

• Bachelors degree in a related field or equivalent practical experience.

• Foundational experience in IT infrastructure cloud platforms systems administration or platform support.

• Hands-on experience or strong familiarity with ServiceNow ITSM concepts and CMDB principles.

• Working knowledge of cloud platforms such as AWS Azure and/or GCP.

• Experience supporting or integrating enterprise tools across infrastructure asset management or security domains.

• Strong troubleshooting analytical and operational problemsolving skills.

• Ability to work effectively in a governed standardsdriven environment.

• Clear written and verbal communication skills.

Preferred / Nice to Have

• ServiceNow certifications (System Administrator Discovery) or willingness to obtain.

• ITIL Foundation certification or familiarity with ITIL practices.

• Exposure to additional enterprise tools (e.g. JAMF Akamai Wiz Imperva CrowdStrike).

• Experience supporting discovery data normalization and configuration governance at scale.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.