CFCO 1429 Operations Analyst
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3 hours ago
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Job Summary
Job Description - Operations Analyst
Experience: 2 4 Years
Location: Mohali / Kochi / Hyderabad
Role Overview
The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customers supply chain running 24x7. Working within a small pod of 3-4 people the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform ensuring accuracy speed and consistency across markets. This is a hands-on operational role ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.
Key Responsibilities
Transaction Processing
- Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
- Process purchase orders order confirmations invoice matching goods receipts and payment processing within defined SLAs
- Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold data corrections) without escalation
Exception Identification & Escalation
- Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue actions taken and recommended resolution
- Categorise and log exceptions accurately to support root cause analysis and continuous improvement
Shift Handoff & Continuity
- Participate in structured shift handoffs documenting open items in-progress work and context notes for the incoming pod
- Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks
Data Quality & Compliance
- Maintain high data accuracy across all transactions processed on the tech platform
- Adhere to FMGs data governance standards and customer compliance requirements
- Flag data quality issues or system anomalies to the Team Lead promptly
Performance & Reporting
- Meet individual and pod-level KPIs including transaction volumes accuracy rates cycle times and SLA adherence
- Contribute to daily operational reporting and dashboard updates
Requirements & Qualifications
Essential
- Bachelors degree or equivalent in Business Supply Chain Finance Economics or related discipline
- 2-3 years of experience in a p2p / supply chain function as an analyst
- Strong analytical and numerical skills with attention to detail
- Excellent written and verbal communication skills in English
- Comfortable working in a structured process-driven environment with clear SOPs
- Ability to work rotating shifts to support the follow-the-sun operating model
- Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
- Team player who thrives in small close-knit pods
Desirable
- Experience working in a global or multi-time zone team environment
About Softobiz:
Innovation begins with like-minded people aiming to transform the world together. At Softobiz we invite you to become a part of an organization that has been helping clients transform their business by fusing insights creativity and technology. With a team of 300 technology enthusiasts we have been trusted by leading enterprises around the globe for over 12 years.
At Softobiz we foster a culture of equality learning collaboration and creative freedom empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI machine learning and product development.
Why Should You Join Softobiz
- Work with technical craftsmen who are pioneers in the latest technologies.
- Access training sessions and skill-enhancement courses for personal and professional growth.
- Be rewarded for exceptional performance and celebrate success through engaging parties.
- Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.
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About Company
Softobiz prepares businesses for transformative success by embracing change and engineering innovative digital products.
