Field Service Technician

Position Description:
Provides prompt courteous and hands on technical support services. Performs the installation maintenance support and repair of all Goodwill of Central and Northern Arizona (GCNA) owned hardware software and peripherals at all GCNA locations including stores career centers distribution centers and within the Corporate Center as needed.

Essential Duties and Responsibilities:
Financial Sustains growth through financial stewardship & fiscal responsibility.

• Assists with maintaining records and technical documentation for essential hardware and software equipment and its associated peripherals.
• Responsible for providing updates to location of company assets and equipment.
• Minimizes costs through efficient work and travel practices.

Customer & Community Collaborates with customers to understand and deliver customers needs & expectations.

• Performs daily updates to open work orders with the latest troubleshooting and status information.
• Interacts with end users to understand problems and difficulties or to establish what their needs may be and determine solutions. Strong ability to effectively communicate and build relationships.
• May be required to be on-call after hours.

Operational Excellence Implements strategies to maximize resources and infrastructure.

• Travels daily to various Goodwill locations to perform duties such as installing repairing performing maintenance and providing support of the network hardware and software used out in the stores career centers and distribution centers.
• Travel to various GCNA locations to perform duties which may include overnight stays and extended hours.
• Assists with the setup management and maintenance of the retail point of sale system and its associated peripherals.
• Assists with providing network hardware and software trouble shooting and technical support at the Corporate Center including installations moves adds or changes of workstations printers peripherals and configuration of networked devices.

Team Goodwill Promotes a culture that embraces growth & development to meet the needs of our team.

• Collaborates with other team members in IT in order to improve the support provided.
• Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education Experience Skills):

• High School Diploma GED or 2-4 years equivalent work experience as an IT Technician.
• 2-4 years of experience in troubleshooting and supporting PC software hardware peripherals and networks in a business environment.
• A Certification preferred or willing to obtain during first year of employment.
• Information Technology Infrastructure Library (ITIL) Foundations certification preferred or willing to obtain during first year of employment.
• Intermediate use and troubleshooting skills of PC hardware and peripherals.
• Ability to collaborate and work effectively in partnership with others.
• Ability to use basic power tools such as a drill for equipment installation.
• Strong customer service orientation.
• Ability to multi task and work in a fast paced environment.
• Valid Arizona drivers license and clean MVR.
• Ability to pass a background check and drug screen where applicable for position.
• Must be able to obtain Arizona Fingerprint Clearance Card.

Reasonable Accommodation Statement:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides no-cost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1- option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line at 1- option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.