Customer Success Representative

Reconomy

Job Location:

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

RecoTek is Reconomys new centralized technology hub located in Bucharest Romania officially launched in February 2024. Serving as the backbone of Reconomys tech operations it consolidates inhouse expertise across all Reconomy brands to accelerate platform development and enhance service delivery.

Reconomy is an international circular economy specialist that combines technology skills and incredible people to enable businesses to better manage their resources helping reduce waste optimise their supply chains and contribute in a meaningful way toward the circular economy

Reconomy is bending the edges of linear business models across the world integrating circular economy strategies and processes into everyday operations. We have the tools talent and technology that enable customers to harness the full and inherent value of their resources with integrated global operations in over 80 countries across the world.

Reconomys full range of capabilities are organized into 3 loops: Recycle Comply and Re-use each providing opportunities for circularity within the wider resource cycle.

Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data expert knowledge and thought leadership to drive business accountability across the globe.
Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns fulfilment and processing on behalf of many of Europes largest retailers.

About the role

This is a fast-paced challenging and exciting role where you will directly impact the client experience while developing your expertise in logistics and technology.

You will work alongside international colleagues and collaborate closely with Customer Success Logistics Sales IT Finance and Product teams to build long-term client relationships drive customer loyalty solve complex operational issues and monitor supplier performance through data and analytics.

You bring energy clarity and positivity to every interaction inspiring both clients and colleagues through your communication style and solution-oriented mindset.

What we need from you

What youll do

Provide daily operational support to our international clients
Log and manage customer queries efficiently and accurately
Ensure high levels of customer satisfaction and retention
Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
Maintain clear communication with internal teams clients and suppliers
Proactively manage deadlines escalations and operational risks
Monitor supplier performance and support analytics-driven improvements
Protect and strengthen Reconomys reputation through professional relationship management

What were looking for

24 years of experience in an international commercial customer service/support role
Working knowledge of logistics processes and Supply Chain (nice advantage)
Experience working with CRM tools and Tableau
Strong MS Excel skills
Experience analysing data and identifying trends
Excellent written and spoken Business English
Strong commercial mindset balancing customer satisfaction with business needs
Positive proactive and solution-focused attitude
Strong ownership mindset and ability to work independently
Conflict resolution skills and ability to prevent escalations

Top 3 Must-Have

Strong customer relationship and stakeholder management skills
Analytical mindset with ability to work with operational data
Ownership initiative and solution-driven approach

What we offer

This role offers you the chance to work in a friendly diverse and international environment along with colleagues who will share your passion for innovation agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
Hybrid working environment
Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
We offer a competitive salary alongside other benefits*
Our office is easily accessible located near the city center of Bucharest and designed to make you feel at home
21 working days of annual leave plus 2 additional days allowed for participation in volunteering programs and 1 extra day off for your birthday
Meal vouchers: 40 RON per working day (taxed according to current legislation)
Private medical subscription at Regina Maria.

Required Experience:

Unclear Seniority