Director, Lead Consultant

• Manages process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Advises functional teams across the organization to determine needs for business improvements and to strategize possible business solutions.
• Approves business diagnostics designs that identify quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
• Liaises with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large projects and processes in the continuous improvement space along with coaching and mentoring lower level professionals.

• University (Degree) Preferred

• 5 Years Required; 7 Years Preferred

• Physical Requirements: Sedentary Work

Required Qualifications

• 5 years required (7 years preferred) of process operations or consulting experience.

• 5 years required (7 years preferred)of experience working autonomously tracking metrics sharing results with leadership.

• Proficient use of MS Office products - Excel Word PowerPoint etc.

Preferred Qualifications

• Bachelors degree.

• Working knowledge of TIAA products and services.

• Onboarding/ implementation/ participant communication knowledge is preferred.

• Retirement & Retail financial services experience.

• Management Consulting or Process / Operating Model design experience.

• Comfortable presenting and taking direction from executive leadership.

• Experience supporting corporate divisional or department-wide continuous improvement projects/programs preferred.

• Process improvement change management and/or project management experience utilizing agile framework including root/cause analysis.

• Knowledge of and familiarity of the Scaled Agile Framework (SAFe).

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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