Safety and Security Manager

Waldorf Astoria London - Admiralty Arch is seeking aSafety and Security Managerto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke once-in-a-lifetime experiences in the worlds most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

Complimentary nourishing meals provided while on duty

Exceptional development programmes designed to support and accelerate your growth at every stage

Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives

Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage

High street savings through Perks at Work

28 days holiday including bank holidays rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience consistently upholding the worldclass service standards recognised by Forbes.

What will I be doing

As Safety and Security Manager you will be entrusted with safeguarding the wellbeing of Guests Members Team Members and assets across assigned hotels. You will provide expert leadership across all aspects of security safety and risk management ensuring an environment that is discreetly protected fully compliant and operationally resilient.

In this role you will oversee security and safety operations manage incident investigations and liaise professionally with enforcement and regulatory authorities. You will be responsible for delivering the following to the highest standards of luxury hospitality and governance:

Manage all guest and internal accident and incident records ensuring accurate documentation and adherence to legal and corporate standards

Lead and guide investigations relating to criminal activity at property level ensuring integrity discretion and procedural compliance

Oversee safety security and risk management programmes including health and safety food hygiene fire safety public health trading standards disability access and regulatory compliance across assigned hotels

Support and conduct investigations to protect companyowned and managed assets providing expert guidance to hotel leadership

Act as the primary liaison with local enforcement and statutory authorities for inspections audits and incident investigations

Analyse incident and accident data to identify trends assess risk exposure and allocate preventive resources effectively

Provide specialist support to hotel operations including crisis management statutory training supplier approvals and risk mitigation strategies

Implement and maintain robust safety fire and security management systems in line with corporate policy and best practice

Proactively reduce safetyrelated guest concerns and complaints through preventative action and continuous improvement

Conduct comprehensive audits to validate full compliance with Health & Safety and Food Hygiene legislation and brand standards

Deliver structured safety and security training to managers supervisors and team members to embed awareness and accountability

What are we looking for

A Safety and Security Manager within Hilton brands exemplifies calm authority discretion and operational excellence always acting in the best interest of guest confidence and brand protection. To succeed in this role you will demonstrate the following qualifications and attributes:

A minimum of five years experience in safety security or a related discipline within the hospitality sector

Strong organisational and timemanagement skills with the ability to manage multiple priorities

Proven supervisory and leadership capability

A confident positive and professional demeanour

Excellent interpersonal and communication skills with the ability to engage sensitively and diplomatically with guests and colleagues

Impeccable grooming standards aligned with luxury brand expectations

Flexibility to adapt to varying operational and situational demands

Ability to operate effectively under pressure and make sound independent decisions

Capacity to work autonomously and exercise professional judgement

Demonstrated experience managing sensitive interactions requiring patience tact and emotional intelligence

Strong expertise in safety and security management including fire safety and risk assessments

Ability to conduct detailed investigations and act as the subjectmatter expert for safety and security across assigned hotels

Commitment to developing others through coaching training identification and ongoing professional support

Proactive participation in continuous training and professional development

Strong written and verbal English communication skills with the ability to accurately document critical information

Thorough knowledge of hotel layouts facilities emergency planning and the surrounding local area

Advanced computer literacy for reporting correspondence presentations and internal communication

Physical capability to perform essential job functions over extended periods

High attention to detail and situational awareness to assess behaviour operations and emerging risk

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

University degree in Safety Security or a related discipline

Advanced certification in Fire Safety Management and Risk Assessment

Indepth knowledge of safety legislation and regulatory frameworks

Prior experience working within Hilton Safety and Security standards

EVERY JOB MAKES THE STAY

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical.

Thats why atHiltonEvery Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

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