Group Director, Client Services

Who are we

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center the agency delivers creator-first solutions across creative media and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries Influencer is the worlds largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology platform partnerships and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok YouTube Pinterest Snap Meta and Twitch Influencer delivers bespoke enterprise-level solutions powered by Waves its AI-driven operating system. From concept to conversion the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200 team members speaking 30 languages across North America Europe and the Middle East Influencer has delivered 6000 campaigns for leading brands including Spotify SharkNinja Google Nike Disney and Coca-Cola.

Job title

Group Director Client Services

Reporting of the role

Managing Director Nik Speller

Overview of the job

As Group Director Client Services you will lead a growing team responsible for delivering best-in-class influencer marketing campaigns and client service across the German market.

This role sits at the intersection of client leadership operational excellence team development and commercial growth. You will be responsible for ensuring the Client Services function is structured resourced and operating effectively to support both existing client partnerships and future business growth.

You will work collaboratively with teams across Europe including Commercial Creative Strategy Measurement Paid Media Product and Operations to ensure campaigns are delivered to the highest possible standard whilst continuously improving efficiency scalability and client satisfaction.

3 best things about the job

1. You will shape the future of Influencers German business

This is not a role focused purely on campaign delivery. You will play a central role in scaling and evolving Influencers Client Services function in Germany helping define how the team is structured how clients are serviced how operations scale and how the market continues to grow. Your impact will extend beyond individual accounts into the long-term success of the business.

1. You will lead at the intersection of client service operations and growth

This role combines strategic client leadership with operational oversight and team leadership. You will oversee team structure resourcing delivery standards forecasting and cross-functional collaboration while partnering closely with the Growth Director on commercial opportunities pitches and long-term client growth. It is a rare opportunity to influence both how the work is delivered and how the business scales.

1. You will work across Europe to build integrated creator marketing solutions

You will collaborate with specialist teams across Creative Strategy Paid Media Measurement Product Operations and Commercial to deliver sophisticated integrated creator marketing campaigns for globally recognised brands. The role offers significant visibility cross-functional influence and the opportunity to help shape how Influencer continues to evolve its offering across Europe.

Roles & responsibilities:

• Lead and manage a team of 10 Client Services team members ensuring consistently high standards of delivery strong client satisfaction and long-term client retention.

• Take strategic ownership of team structure resource planning and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients.

• Make informed organisational and personnel decisions to ensure the team has the right skills expertise and seniority to deliver an expanding range of services adjacent to influencer marketing.

• Oversee hiring onboarding and development of the Client Services team identifying capability gaps and implementing training and development plans to continuously strengthen the department.

• Own and nurture key client relationships acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams.

• Support the Commercial team on pitches and growth opportunities providing operational strategic costing timeline and feasibility input on proposed campaign approaches and creative ideas.

• Work collaboratively with cross-functional teams across Europe including Measurement Paid Media Creative Strategy Product and Operations to deliver integrated client solutions and improve ways of working across the business.

• Be highly immersed in Influencers product and operational ecosystem proactively contributing ideas and feedback to improve internal systems workflows reporting capabilities and overall business efficiency.

• Lead resource forecasting budget management and cost tracking across accounts and teams ensuring strong financial oversight and efficient delivery against scope and profitability targets.

• Maintain oversight of campaign delivery standards supporting escalation management where required across timelines budgets scope or client concerns.

• Operate as a calm highly organised and effective leader who can confidently manage multiple priorities stakeholders and teams in a fast-paced environment.

• Foster a collaborative positive and solutions-oriented team culture through strong communication approachability and leadership by example.

What you will need:

• 8 years experience within Client Services influencer marketing social media creative or integrated agency environments.

• Significant experience leading and developing high-performing client-facing teams.

• Strong operational and organisational leadership experience including resource planning forecasting team structuring and delivery management.

• Proven experience managing senior client relationships and driving long-term client growth and retention.

• Strong commercial understanding with experience supporting pitches scoping projects evaluating feasibility and managing budgets.

• Experience working cross-functionally with strategy paid media measurement product and creative teams.

• Excellent communication and stakeholder management skills with the ability to remain calm and solutions-focused under pressure.

• Highly organised with exceptional attention to detail and strong financial and operational management capabilities.

• Collaborative personable and proactive leadership style.

• Comfortable operating within a fast-paced and evolving business environment.

• Experience within influencer marketing is strongly preferred.

A few of our core benefits:

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• 25 days of Annual Leave ( Bank Holidays which can be flexed to your needs)

For more information on our benefits perks and what makes us unique please visit our website here

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.