Director of Operations

Travel Industry Council Of Ontario

Job Location:

Mississauga - Canada

Monthly Salary: $ 116000 - 155000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act 2002 and Ontario Regulation 26/05 which governs all of the approximately 1900 travel retailers and travel wholesalers registered in Ontario. As a consumer protection organization TICO administers an industry-financed Travel Compensation Fund.

At TICO we are an organization that embraces inclusion and fairness. We are committed to fostering a culture of inclusivity equity and accessibility for all. As a team we celebrate diversity in all its forms while encouraging individual growth and innovation because we feel it makes for an inspiring workplace where people are empowered and engaged.

Role Responsibilities

The Director of Operations is a contract role that helps fill a temporary leave of absence and captures a broad spectrum of operational responsibilities. While reporting to the Chief Financial and Administrative Officer the individual will liaise with members of the leadership and management teams including the CEO. This role requires excellent communication and people leadership skills.

These responsibilities are further defined as follows:

A self-starter with a hands-on approach to leadership
Effective coordination of cross-departmental initiatives with internal and external stakeholders
Assist with the organizations reporting practices

Key Functional Responsibilities

Support the compliance team in the implementation of the Auditor General of Ontario recommendations
Build consensus and create positive outcomes for all parties
Assist with the coordination and completion and delivery of the Business Plan
Assist with coordinating policy updates
Assist with overseeing the execution of TICOs strategic and enterprise risk management initiatives
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
Facilitate initiatives to free up capacity improve operational efficiency and address gaps in operational functions.
Work with compliance and registration teams in coordination of regulatory activities
Assist with ensuring compliance with internal policies and procedures
Maintain continuous lines of communication keeping the CFAO informed of all critical issues

Key Competencies

Communication

Strong communication skills with the ability to effectively develop comprehensive yet succinct written and presentation documents
Strong interpersonal skills
A sense of balance no matter how pressured the situation

Teamwork

Ability to mediate and assist in achieving consensus
A high level of diplomacy and tact with the ability to read the situation and respond accordingly

Service Excellence

Approachable and responsive to staff needs
Ability to respond to direction received from the CFAO on a variety of different organizational priorities

Accountability

Detail-oriented
Ability to juggle multiple competing priorities and deliverables on a timely basis
Results-oriented

Innovation

Adaptable to new situations and requirements
Open-minded
Curiosity and strong research acumen

Functional Expertise

Understands and has experience working in a regulatory environment
Has strong acumen for developing policies and procedures and the ability to get up to speed on the existing organizational policies and procedures

Qualifications

Strong experience working in an operational and regulatory environment
Minimum of 5 years experience in a senior management role
Demonstrated leadership and management of teams
Strong computer skills (Outlook Excel PowerPoint Word etc.)
Adopts quickly to new situations and becomes proficient in organizational policies
Strong oral and written proficiency

Working Conditions

This role may require additional overtime during peak periods
Hybrid office environment with a minimum 2-day in the office

Direct Reports:

None

Required Experience:

Director

JOB DESCRIPTIONThe Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act 2002 and Ontario Regulation 26/05 which governs all of the approximately 1900 travel retailers and travel wholesalers registered in Ontario...