Ticket Operations Associate

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity Service Honor Excellence and Strong Together. Guided by our motto Ut Prosim (That I May Serve) we are committed to fostering a culture that accepts affirms and values all individuals and their unique contributions to the department university and broader community.

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone written communication and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales processing distribution and customer support. Must have current knowledge of telephone and computer systems including data integrity.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Working knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong communication organizational and interpersonal skills a must.
Must be available to work M-F between 9:00 a.m. and 5:00 p.m. and events held on weekends and some holidays.

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous payment card processing experience.

Pay Band

2

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$16 / hour

Hours per week

29

Review Date

5/26/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT POSITION IS PART-TIME WAGE AND NO BENEFITS ARE AVAILABLE.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.