Administrative Supervisor (ODL Team)

Q3 Contracting a division of Primoris Services Corporation is a publicly owned and operated construction contracting company that provides both specific and turnkey services for its customers in the gas oil electric and telecommunications industry. We are headquartered in Minnesota with branch offices in Colorado Wisconsin Iowa Nebraska North Dakota South Dakota Ohio Maryland and Illinois.

We are currently seeking a candidate for a LEADERSHIP role as our Outdoor Lighting Administrative Supervisor in our Little Canada MN office.

Job Description:

The Outdoor Lighting (ODL) Administrative Supervisor is responsible for leading and overseeing the administrative and customerâfacing functions that support Xcel Energys outdoor lighting and streetlight services. This role serves as a key liaison between the company municipalities and customers ensuring timely response to community inquiries accurate billing and contract management effective maintenance coordination and continuous improvement of operational processes.

The position combines handsâon administrative work with direct people leadership including employee performance management annual reviews and timecard approval. The ODL Administrative Supervisor plays a critical role in enhancing urban illumination while supporting safety reliability customer satisfaction and energy conservation initiatives.

Responsibilities:

Customer Community & Municipal Support

• Supervise and directly support the resolution of customer and community inquiries related to streetlights night watch maintenance outages repairs and service requests.
• Respond to inquiries via email phone and in-person interactions including those involving sensitive or escalated issues.
• Act as a primary point of contact for municipal officials city engineers and other external stakeholders.
• Ensure compliance with service level expectations and company policies in all customer interactions.

Billing Contracts & Financial Administration

• Oversee and perform analysis correction and processing of residential and commercial outdoor lighting bills.
• Coordinate with internal billing finance and operations teams to resolve discrepancies or customer disputes.
• Support inventory cost tracking and documentation related to lighting assets where applicable.
• Manage the contract process for new outdoor lighting installations removals and modifications ensuring accuracy completeness and timeliness.

Dispatch Scheduling & Field Coordination

• Supervise daily dispatching and scheduling of outdoor lighting maintenance repairs re-lamping and inspections for municipalities and private customers.
• Coordinate with field crews supervisors and contractors to ensure work is assigned prioritized and completed efficiently.
• Monitor workload volumes service trends and backlogs to balance resources and meet service commitments.

People Leadership & Administrative Oversight

• Provide direct supervision of administrative and/or representative staff supporting the ODL function.
• Approve employee timecards monitor attendance and ensure compliance with company labor policies.
• Conduct annual performance reviews and provide ongoing coaching feedback and development support.
• Assist with onboarding and training of new employees ensuring consistent knowledge transfer and procedural adherence.

Process Improvement & Compliance

• Identify opportunities to improve administrative workflows customer response processes and data accuracy.
• Ensure compliance with company policies procedures safety standards and regulatory requirements.
• Participate in cross-functional initiatives and continuous improvement efforts related to outdoor lighting services.
• Maintain accurate system records and documentation to support operational transparency and audits.

Required Knowledge skills & abilities

Systems & Technical Skills

• Proficiency in Microsoft Office applications including Excel and Word

• Working knowledge of company systems such as SAP Customer Request System (CRS) and Mobility Work Management (MWM) or the ability to quickly learn them.
• Basic understanding of electrical systems outdoor lighting infrastructure and lighting technologies; familiarity with energy-efficient lighting options is preferred.

Communications & Interpersonal Skills

• Strong verbal and written communication skills with the ability to interact professionally with customers municipal officials and internal stakeholders.
• Proven ability to manage difficult customer situations and de-escalate concerns effectively.
• Demonstrated leadership skills to guide staff set expectations and drive accountability.

Qualifications

Education

• High school diploma or equivalent required; post- high school education or coursework preferred.

Experience

• Prior experience in a high-volume office customer service administrative or inventory management environment required.
• Previous experience in a utility field support infrastructure or public service-orientated environment strongly preferred.
• Supervisory or lead experience including performance management and timecard approval is highly desirable.

Working Conditions

• Full-time in-office position with regular business hours; occasional schedule flexibility may be required to support operational needs.
• Frequent interaction with customers municipalities and internal teams.
• Primarily office-based with coordination across field operations.

Benefits Include:

• Competitive compensationis paid weekly.
• Best-in-class; Medical Dental Vision and LTD/STD.
• Paid Time Off Holiday Pay and Community Service Paid Time Off.
• Growth Opportunities.
• And more

Compensation:$32-$38/ hour (Compensation will depend on qualifications and experience.)

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Third-Party Agency Notice:

Primoris will not accept any unsolicited resumes from any third-party recruiting agencies either domestic or international. Primoris nor its subsidiaries will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency representative or agency consultant unless your firm is an approved vendor partner with a current executed agreement.

About Primoris

Primoris Services Corporation (Primoris) is ranked in the top 10% of the prestigious Top 600 Specialty Contractors List by Engineering News Record (ENR) having built projects throughout the United States as well as Latin America South and Central America and Southeast Asia.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

#IH

Required Experience:

Manager