Loyalty Ambassador

At Toyota of Cool Springs we believe buying and servicing a vehicle should feel different more personal more enjoyable and more relationship-driven than the traditional dealership experience. We are looking for an upbeat hospitality-driven Loyalty Ambassador to help grow our Vehicle Upgrade Department by building relationships with customers visiting our service department each day. This is not a high-pressure sales role. We are looking for someone who genuinely enjoys helping people creating conversations and delivering an outstanding customer experience while identifying opportunities to help customers upgrade into newer vehicles when it makes sense for them. Youll work closely with our Customer Relations Director service advisors and sales team to create a seamless ownership experience for our customers. If you are outgoing organized positive and thrive in a fast-paced people-focused environment we would love to meet you.

Responsibilities

• Build relationships with customers in the service drive and waiting areas
• Help identify customers who may benefit from upgrading or trading their vehicle
• Assist customers through the vehicle upgrade process
• Coordinate with service advisors and sales staff to create opportunities
• Follow up with customers by phone text and email
• Schedule appointments and maintain customer communication
• Work inside CRM and customer databases to track opportunities
• Support marketing and outreach efforts to previous customers
• Help create a welcoming hospitality-focused customer experience
• Maintain organization and follow-up throughout the customer journey

Requirements

• Positive energetic and outgoing personality
• Strong communication and people skills
• Hospitality or customer service mindset
• Organized and detail-oriented
• Comfortable starting conversations with customers
• Professional appearance and attitude
• Team player who works well with multiple departments
• Motivated by goals and team success
• Automotive experience is helpful but not required
• Backgrounds that tend to do well in this role:
  • Hospitality
  • Retail
  • Customer service
  • BDC/customer relations
  • Service advising
  • Sales
  • Hotel or luxury experience

Benefits

• Competitive salary plus team performance bonuses
• Paid training
• Career growth opportunities
• Medical dental and vision insurance
• Paid vacation
• 401(k)
• Employee vehicle purchase discounts
• Modern state-of-the-art facility
• Supportive and team-oriented culture

About the Company

Toyota of Cool Springs is one of Tennessees premier Toyota dealerships known for delivering an exceptional customer experience and building long-term relationships with our guests and employees. We believe culture matters. We invest heavily in our people our facility and our processes to create an environment where both employees and customers enjoy being here. This is an opportunity to help grow an exciting department with significant long-term potential.

Compensation: $60000.00 - $75000.00 per year

Job Location: Franklin TN

Schedule: MondayFriday 7:00 AM 4:00 PM No Sundays