Admissions Customer Service Representative

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Closing Date:

06/01/2026

Type of Position:

Staff - ClericalNo

Job Type:

Temporary (Fixed Term)Day Shift (United States of America)No

Institution Name:

University of Arkansas Fayetteville

Founded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.

Department:

Graduate Admissions Processing

Summary of Job Duties:

The Graduate & International Admissions Customer Service Representative serves as a first point of contact for prospective students and graduate and international undergraduate applicants. This role provides front-line customer service support by responding to email phone and in-person inquiries assisting with application-related questions and ensuring a positive compassionate and professional experience for all students faculty staff and campus constituents providing service of excellence. The position supports admissions operations through accurate information sharing data entry and coordination with internal staff and campus partners.

Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent required

• At least two years of full-time professional experience preferably in a customer service-related environment

Preferred Qualifications:

• Prior experience in higher education admissions or student services environment

• Experience working with diverse a variety of populations including international students

• Cultural sensitivity

• Familiarity with CRM or student information systems (e.g. Slate Workday Student)

• Students should have the ability to operate office equipment

• Attendance punctuality accuracy good judgement teamwork and cooperation are skills needed for the position

Knowledge Skills and Abilities:

• Strong customer service skills with a professional friendly and student-centered approach

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving skills

• Attendance punctuality accuracy good judgement teamwork and cooperation are skills needed for the position

• Attention to detail and ability to follow established procedures and guidelines

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Proficiency with basic computer applications (e.g. email Microsoft Office); ability to learn admissions systems

• Ability to handle sensitive and confidential information appropriately

• Ability to be committed to inclusive respectful and welcoming service

• Ability to be dependable and punctual

• Willingness and ability to adapt during peak workload periods

Additional Information:

We are seeking an extra help Customer Service Representative for up to 40 hours per week throughout the full calendar year with consideration for two part-time candidates to share the schedule.

$18.00 per hourCover Letter/Letter of Application List of three Professional References (name email business title) ResumeProof of Veteran StatusMiriam Burns Human Resources Business Partner GSIE

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

Hearing Manipulate items with fingers including keyboarding Repetitive Motion Sitting Talking

Benefits Eligible:

No