Contact Center Agent – US Payroll

Build a career with confidence

Carrier Global Corporation a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do.

About the role

As a Contact Service Agent (Payroll) you will serve as the first point of contact for all payrollrelated inquiries delivering exceptional customer support to employees and business this role you will resolve issues efficiently ensure accurate communication and collaborate closely with payroll teams to provide timely and highquality service. Your work will help ensure a seamless employee experience and support the integrity of payroll operations.

Key Responsibilities

As a Contact Service Agent (Payroll) youll be responsible for:

• Managing payrollrelated inquiries from employees and business unit partners through ticketing systems

• Resolving and closing inquiries at first point of contact whenever possible

• Resetting payroll employee selfservice passwords and assisting with system access issues

• Providing efficient professional and timely responses to all inquiries

• Liaising effectively with the Payroll Team to ensure inquiries are resolved accurately and satisfactorily

• Delivering a high level of customer service while maintaining accuracy and attention to detail

Requirements

We are looking for people who are customerfocused detailoriented and thrive in a fastpaced support environment. If this sounds like you wed love to hear from you.

As a minimum you must have:

• High School degree or equivalent

• Great command of spoken and written English

• 3 years of customer service experience in a call center or similar environment

• Experience using ticketing tools such as ServiceNow or Salesforce

• Experience with payroll systems and basic payroll knowledge

• Excellent customer service and communication skills (written and verbal)

• Good command of Microsoft Office

• Strong analytical skills accuracy and attention to detail

• Strong organizational skills sense of urgency and technical aptitude

Although not necessary it would be nice if you have:

• Experience supporting HR or payroll shared services environments

• Familiarity with employee selfservice platforms and HR systems

• Experience handling highvolume inquiries in a global organization

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our offerings when necessary.

• Have peace of mind in mind and body with our health insurance

• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. This is The Carrier Way.

Join us and make a difference.

Apply Now!