Shift Soft Service Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key Responsibilities

1. Housekeeping & Cleaning Management

• Supervise daily housekeeping operations to ensure cleanliness and hygiene standards are maintained.

• Monitor cleaning schedules consumables usage and staff attendance.

• Conduct regular inspections of work areas restrooms pantry and common spaces.

• Ensure compliance with health safety and hygiene standards.

2. Vendor & Manpower Management

• Coordinate with housekeeping and other soft service vendors.

• Track performance of outsourced staff and vendors against SLAs.

• Handle onboarding deployment shift allocation and basic discipline of soft service staff.

3. Pantry & Support Services

• Oversee pantry operations including cleanliness stock availability and service quality.

• Ensure proper handling and storage of consumables.

• Address employee complaints related to pantry and housekeeping services.

4. Hygiene Safety & Compliance

• Ensure compliance with company policies and statutory regulations related to soft services.

• Maintain records for audits inspections and vendor billing verification.

• Promote safety practices and proper use of cleaning chemicals and equipment.

5. Inventory & Documentation

• Maintain inventory of cleaning materials housekeeping equipment and consumables.

• Raise indent requests and track stock consumption.

• Verify vendor invoices and service reports before approval.

6. Customer Satisfaction & Reporting

• Respond promptly to service requests and complaints.

• Maintain service request logs and closure reports.

• Prepare daily/weekly/monthly reports on soft service operations.

Required Skills & Competencies

• Good knowledge of housekeeping and soft FM operations

• Vendor and manpower handling skills

• Strong communication and coordination abilities

• Basic computer skills (MS Excel email reporting)

• Attention to detail and customer-focused approach

• Problem-solving and multitasking ability

Qualifications

• Graduate / Diploma (preferred: Hotel Management / Facilities Management)

• 25 years of experience in soft services or facility management

• Experience in corporate commercial or industrial facilities preferred

Working Conditions

• May require flexible hours or shift work

• On-site presence essential

• Interaction with vendors staff and internal stakeholders

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.