People Experince and Leave Operations Advisor

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process workstream or area in Mondelēz International Digital Services working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures you will drive standardization and simplification of addition you will provide input for training materials ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law analyze and report on exceptions and offer recommendations for process improvements and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Strategic Service Alignment (with Internal & External stakeholders)
- Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration accommodation and sick leave
- Build strong partnerships with HR Business Partners leadership teams and centers of excellence
- Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery.
-Support change management and communication efforts related to vendor operations.
-Develop and execute change communication plans to ensure clarity and alignment across stakeholders.
Vendor Management & Performance
- Lead vendor performance calibrations and quality review sessions with vendors and key stakeholders

-Measure performance against service-level agreements (SLAs) turnaround times and quality standards.
Review performance trends identify risks identify and and action on improvement opportunities.
Governance cadence & Process monitoring
-Ensure vendor compliance with contractual obligations company policies and regulatory requirements.

-Monitor regulatory updates and assess operational impact on leave processes and policies.
- Follow all compliance and regulatory requirements.
- Maintain accurate and audit-ready documentation as needed.
-Ensure leave practices align with company policies and labor standards.
-Provide guidance on employee leave cases that involve complexity
Site Visits Capability building & Managing escalations.
- Conduct regular site visits to assess operational performance process adherence and service delivery standards.
- Support site readiness during launches transitions or new process & vendor implementation.
-Monitor change effectiveness and recommend improvements to increase adoption and engagement.
- Support onboarding and knowledge transfer activities

- Deliver onsite training
- Monitor escalation trends and recommend/implement preventive measures

More about this role

What you need to know about this position:

What extra ingredients you will bring:

The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing external vendors while providing strategic guidance and support to employees and leaders to enhance the overall employee experience.

This role acts as a key liaison between HR partners Labor Relations Legal Health Safety & Environment Team and ensure seamless service delivery positive employee experience while maintaining compliance with Canadian Federal and Provincial Legislation.

The position requires strong stakeholder management vendor coordination and employee advisory capabilities to support operational excellence resolve complex cases and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement managing vendor & stakeholder escalations and supporting organizational initiatives.

Education / Certifications:

Bachelors degree in human resources or business administration or related field preferred.

Job specific requirements:

24 years of experience in Non occupational Leave of Absence and accommodation processes HR operations employee relations or people experience roles.

-Experience managing vendors and complex employee cases.

--Managing external vendors or third-party administrators.

- Working with cross-functional stakeholders in a fast-paced operational environment.
- Proven experience in data analysis reporting and dashboard development using Power BI or other
- Project Management methodologies and Vendor Project implementation.
-Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada

Travel requirements:

- This role supports all Mondelez Canada sites across will be 10-20% travel within the GTA

Work schedule: 37.5

Salary and Benefits:

Business Unit Summary

With several brands that are among consumer favourites including Cadbury OREO Christie and Maynards we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first second or third in their categories and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate cookies crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work to speak out and to encourage diversity in all areas of addition we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term accommodation in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type