AV Technician Mid

The AV Technician- Mid provides front-end AV/VTC support for the SEC ISS contract ensuring reliable operation of meeting and event technologies across supported SEC spaces. This role is responsible for maintaining readiness of conference rooms auditoriums and multipurpose rooms while resolving user issues quickly and professionally. The technician supports Webex and Microsoft Teams collaboration services live event execution and post-production editing. The position also delivers user training and documentation to improve adoption reduce recurring incidents and sustain service quality.

PRIMARY RESPONSIBILITIES

- AV/VTC Room Operations

- Proactively inspect configure and maintain AV/VTC equipment in meeting rooms auditoriums and multipurpose rooms.

- Manage deployment setup and relocation of AV/VTC components to support operational and event requirements.

- Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.

- Perform routine readiness checks to ensure monitors microphones conference phones and related room systems remain fully operational.

Collaboration Platform Support

- Provide user-facing support for collaboration tools including Webex and Microsoft Teams.

- Field and resolve user questions on AV/VTC usage meeting startup content sharing and audio/video performance.

- Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues.

- Communicate service updates and usage guidance to end users to improve collaboration outcomes.

Live Event and Broadcast Support

- Support production of live events including town halls commission meetings and other high-visibility sessions.

- Execute live video/audio support activities and assist with webcast or streaming operations.

- Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support.

- Perform post-production editing for recorded events and deliver high-quality final media outputs.

Training and Documentation

- Conduct training sessions on selection use and design of audiovisual materials and presentation equipment.

- Develop manuals workbooks and user-facing reference materials to support AV/VTC operations.

- Create practical job aids for common room technologies and collaboration workflows.

- Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.

REQUIRED QUALIFICATIONS

Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Highschool diploma

Experience:

- 5 years of experience

- Experience providing front-end AV/VTC support in enterprise or government environments.

- Hands-on experience managing deploying and troubleshooting AV/VTC equipment.

- Demonstrated skills and knowledge to operate AV/VTC systems including live broadcasts and post-production editing.

Technical Skills:

- AV/VTC system operation and troubleshooting across conference rooms auditoriums and multipurpose spaces.

- Webex and Microsoft Teams support for meetings and collaboration.

- Live broadcast streaming/webcast support and post-production video editing.

- End-user training delivery and development of manuals texts and workbooks.

- Preventive AV equipment management issue triage and service restoration.

PREFERRED QUALIFICATIONS

- Experience supporting federal agency executive events hearings or public-facing broadcast sessions.

- AVIXA CTS certification (CTS-I or CTS-D preferred).

- Experience coordinating live captioning and sign-language interpretation support.

- Familiarity with ITSM/ticketing workflows (e.g. ServiceNow) and SLA-driven support in PWS-aligned environments.

- Experience with AV refresh upgrade and modernization efforts in secured environments.

- AVIXA CTS CTS-I/CTS-D.

- Dante Level 1 or Level 2 when supporting Dante-based audio transport environments.

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities depending on operational needs.

Location: On-site at SEC HQ Washington DC

Travel: As required per contract direction.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.