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About Us

The North Carolina State Highway Patrols primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1600 troopers who cover nearly 80000 miles of North Carolina roadways more than any other state except addition to enforcing the states traffic laws state troopers also guide traffic during hurricane evacuations re-route traffic around hazardous chemical spills and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolinas motoring public.

Description of Work

Knowledge Skills and Abilities/Management Preferences

The Program Coordinator III for the NC State Highway Patrols Investigative Services Unit (ISU) Dealer Section will review dealer and sales representative applications and renewal packets for accuracy completeness and potential fraud perform and review background checks on new and prior licensed dealer and sales representative and process and issue dealer licenses sales representative licenses dealer plates temporary markers and process renewal packets assess compliance with child support scan processed work and present testimony and evidence during licensing board meetings and support ISU members with investigation.

Salary Range: $47703-$63147 Salary Grade: NC12

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This position is located at:
4121 New Bern Avenue
Raleigh NC 27610

Key Responsibilities include but are not limited to:

• Handling complex questions from citizens dealers and sale representatives Transportation Network Company operators other state agencies law enforcement officers the Division of Motor Vehicles and State Highway Patrol employees through electronic means telephone and in-person interactions.

• Responsible for citing statutory requirements and providing interpretations of the North Carolina laws codes and agency policies that govern dealer licensing.

• Responsible for completing the daily deposit and rectifying any exceptions if present and maintaining all records and files.

• Manage assign and order dealer license plate inventory for the Unit assigned Branch manage the hearing decision orders and civil penalty assessment process for dealers and sales representatives permit Transportation Network Companies complete and maintain backlog reports and assist in law enforcement investigations.

• Manage all incoming mail sort and stuff renewal packets (monthly) and separate and stuff dealer and sales representative licenses daily.

• Ability to review and proofread documents sent to the Dealer Section for accuracy and completeness in conformance with North Carolina laws codes and agency policies that govern dealer licensing.

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants whopossessthe following are preferred:

• Basic knowledge of State Highway Patrol operations and polices. Experience with programs used by members assigned to the Dealer Section e.g. STARS SADLS INova OneDrive MS Outlook Adobe Acrobat Pro MS Teams Remote Deposit Capture etc.

• The ideal candidate for this position is a team player who thrives under a heavy workload and has prior experience reviewing DCI background checks.

• Working knowledge of standard office equipment including but not limited to: computers printers telephones fax machines scanners remote deposit capture bank systems calculators and copiers.

• Working knowledge and proficiency in Microsoft Office applications and relevant internet-based platforms used for licensing regulatory compliance and permitting processes across various industries.

• Basic knowledge of accounting practices specific to money management.

• Knowledge of North Carolina General Statutes and Administrative Code pertaining to automotive dealership licensing and operation industry-specific rules and regulations and relevant departmental and divisional policy and procedures.

• Experience interpreting and explaining policy and procedures rules regulations and/or laws to a diverse clientele.

• Experience working in a team environment collaborating communicating and meeting shared goals.

Position/Physical Requirements:

Typical work schedule: Monday-Friday; 8:00am-5:00pm

Note:Qualified recommended applicant(s) must undergo and successfully pass:

• Criminal Background Investigation

• Drug Screening Test

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution

AND

two (2) years of experience related to the area of assignment;

OR

an equivalent combination of training and experience.

The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

Mission of the North Carolina State Highway Patrol is to protect our State with integrity loyalty and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement strategic preparedness and community engagement.

The North Carolina State Highway Patrols Investigative Services Unit works to prevent auto theft enforces rules for automobile dealerships and inspection stations and protects citizens against different types of fraud.

• The Dealer Section of the Patrol serves a vital role in the regulation and oversight of motor vehicle dealerships and related entities across the state. Central to their responsibilities is the processing of various licenses mandated by General Statute 20-287(a) and 20-288. This involves the thorough review and processing of license applications to ensure compliance with regulatory requirements outlined in state statutes. These licenses include those for motor vehicle dealers motor vehicle sales representatives manufacturers factory branches factory representatives distributors distributor branches distributor representatives and transportation network companies.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Resources
State of North Carolina Hiring Process Information here.

Be sure to complete the application in full.Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment will NOT be accepted.

Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted.

All applicants must complete and submit a state application for employment using the Oline Application System for the State of North Carolina by 11:59pm on the night before the closing date listed or the application will be deemed untimely and will not be processed.

Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

Due to the volume of applications received we are unable to provide information regarding the status of your application over the check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified hiring process may take several weeks.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment NCSHP will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility
It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

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