Head of Design Management Experience

Head of Design Management - Experience

About Dyson

Dyson is engineered for invention grounded in the pursuit of better. We dont just make productsour teams rethink how people experience technology breaking convention to set new benchmarks in design innovation and user satisfaction. Youll shape how millions connect with our technology across categories and around the world working at the cutting edge in a culture that values resilience drive and detail.

About the Role

Reporting to the VP of New Product Development within the CTO organisation the Head of Design Management Experience will build lead and inspire a new team of Experience-led Design Managers at Dyson. This role is accountable for defining and delivering exceptional end-to-end user experiences across all Dyson categoriesincluding Robotics Environmental Care Floorcare Beauty and emerging new categories.

As a senior advocate for the user at Dyson youll set the strategy standards and vision for what world-class user experience means in a constantly evolving market. Youll shape the team guide high-profile programmes and influence senior decision makers ensuring our products deliver against Dysons ambition for innovation delight and continuous improvement.

Key Responsibilities

• Build lead and develop a high-performing team of Design Manager Experience experts fostering a culture of excellence curiosity and continuous growth.
• Set and maintain the vision standards and strategy for a best-in-class user experience across both physical and digital journeys.
• Champion the voice of the user at all stagesfrom concept to daily useensuring that user insight drives decision-making feature definition and innovation.
• Guide coach and set the direction for your team supporting individual development training setting measurable goals and ensuring high performance.
• Define and drive the Design Management Experience functionhiring training and inspiring the team while embedding new processes and ways of working.
• Own and oversee all elements of end-to-end user experience across Dysons categories ensuring consistency innovation and measurable impact.
• Lead and inspire cross-functional project teams aligning Engineering Design Digital Commercial and Supply Chain with user-centred goals.
• Define and embed requirements for data analytics and feedback mechanisms to ensure user insights shape ongoing and future product development.
• Benchmark Dysons product experiences against industry leaders translating global trends into new opportunities and standards.
• Proactively identify opportunities to deliver new future-facing user experiences that are inventive differentiated and defend Dysons position as innovation leader.
• Present strategy progress and user insights to C-level stakeholders influencing investment and buy-in across the company.
• Hold accountability for the delivery of user experience objectiveson time to specification and within agreed cost and quality criteria.
• Cultivate relationships with global stakeholders commercial teams and external partners to extend Dysons user experience ambition.
• Drive a culture of continuous improvement challenging the team to deliver better ways of working and new standards for the business.

About You

Industry Expertise / Experience

• Significant leadership experience overseeing product or user experience management in a technology-led design-driven organisation.
• Deep understanding of physical and digital product experience with a proven record of delivering a portfolio of globally successful products and solutions.
• Demonstrated capability in building and leading world-class teams in a fast-paced high-growth environment.
• Strong track record of influencing senior stakeholders and driving strategy at a global level.
• Strong knowledge of market and user experience trends with an ability to anticipate and shape Dysons approach.

Skills

• Visionary leadership: able to set and deliver a compelling vision for user experience instilling high standards and inspiring confidence.
• Team development: track record in recruiting coaching mentoring and developing high-performing teams bringing out the best in others.
• Strategic: capable of synthesising complex data trends and business needs to shape clear and actionable experience strategies.
• Communication: able to engage and influence at all levels including executive leaders translating complex insights into clear recommendations.
• Cross-functional influence: adept at building relationships and bringing diverse teams together to deliver strong results.
• Data- and insight-driven: obsessive about user feedback analytics and continuous learning.
• Agile mindset: resilient adaptable and relentless in pursuit of betterfor the user the team and Dyson.

Behaviours

• Energy passion and curiosityan industry expert who loves coaching learning and shaping the future.
• Confident credible and respectedable to represent the function at the highest level in the organisation.
• Uncompromising on detail and quality while strategic and forward-thinking.
• Decisive and accountable able to manage ambiguity and champion change.
• Approachable open and collaborative with stakeholders of all backgrounds.

Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.