City/State

Work Shift

Overview:

Overview

Responsible for day-to-day support and optimization of Epic software applications specifically EpicCare Ambulatory. Responsibilities include build upgrades and system enhancements. Analyzes business / clinical needs evaluates software releases and/or new products and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem incident and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues requirements upgrades and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software

Education

• Bachelors Degree (Preferred)

or

• Experience in lieu of Bachelors Degree - 7 years of relevant experience required without a degree

Certification/Licensure

• EpicCare Ambulatory certification or accreditation is required or other credential(s) which is determined central to the systems or applications supported.
• Other Epic certifications and accreditations to be considered include HOD and Beacon.

Experience

• 5 years of Experience supporting optimizing and maintaining Epic applications specifically EpicCare Ambulatory in a healthcare environment with a degree
• 7 Experience supporting optimizing and maintaining Epic applications specifically EpicCare Ambulatory in a healthcare environment without a degree
• Experience with Epic application build upgrades system enhancements testing and release implementation activities.
• Strong understanding of clinical and operational workflows with the ability to analyze business/clinical needs and recommend process improvements.
• Experience with incident management change management service requests and providing on-call support for application-related issues.
• Experience collaborating with cross-functional teams end-users and stakeholders to support application integration and workflow optimization.

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.