Coordinator, Growth & Member Experience

Position Summary:

The Coordinator Member Growth & Experience supports the execution of team strategies that strengthen Member engagement retention and overall experience. This role coordinates training programs events communications and operational processes that contribute to Member or Chapter growth. It is an executionfocused position that ensures consistency quality and alignment across all Memberfacing initiatives.

Job Responsibilities:

Strategic Execution

• Coordinate/Support the deployment of thenational/regional stability and retention strategy.
• Coordinate/Support the implementation ofnational/regional stability and retention initiatives including tools processes and performance monitoring to contribute to theCountrys/regions growth
• Coordinate initiatives that simplify structure and enhance the overall Member experience.
• Assist in optimizing the visitor experience and Executive Committee experience.
• Execute components of the national/regional retention plan including followup and resource coordination.
• Contribute to building a strong sense of belonging through communications tools materials and events.
• Maintain and update tools trackers and processes used to monitor national or regional performance.
• Support Franchisors in navigating and leveraging the Franchise Management Systemin all phases of Franchisee life cycle
• Secondary responsibility (backup) of support and administration inBNIConnect(Onlinenetworkingand referral platform)

Training Coordination

• Coordinate/Support the design scheduling and delivery of national/regional training programs for:

• Members (MSP Success Workshops Member Journey etc.)
• Leadership Teams
• Ambassadors (onboarding monitoring and support)
• Directors and Area Directors

• Manage participant registration attendance tracking and followup.
• Schedule and support trainers/facilitators ensuring smooth operational logistics.

• Support the enhancement of the mentorship program through materials communication and followup.
• Maintain the documentation database by developing new materials and updating existing resources.
• Assist in creating new training materials for Education Coordinators.
• Provide support to Members and Ambassadors facing challenges by directing them to appropriate tools and resources.

Communication & Marketing Support

• Draft edit or assist with distribution of newsletters educational content and Member communications.
• Support national/regional visibility efforts through website updates basic SEO tasks and digital content maintenance.
• Assist n the development of promotional items renewal packs and Member engagement materials.
• Coordinate and/or proofread eventrelated communications and assist in identifying service providers.
• Assisting in updating and maintaining content such as meeting presentations training decks role descriptions the Member Handbook and workshop materials.
• Create and/or assist with and proofread materials for Welcome Committees to support Member onboarding and engagement.
• Coordinate with Communications &Marketing Manager to ensure alignment with the marketing strategy and improve visibility across platforms (LinkedIn Facebook etc.).
• Prepare content and materials for national/regional meetings.

Event Coordination

• Support the planning and execution of national/regional events workshops and Member engagement activities.
• Coordinate logistics materials communications and vendor interactions.
• Ensure consistent branding messaging and Member experience across all events.

• Any additional duties needed to help demonstrate our core values drive our vision and fulfill our mission.

Competencies:

• Self-Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Accountability & Integrity
• Analytical Thinking
• Initiative
• Interpersonal Skills

Qualifications:

• Business-level English Proficiency
• 1 2 years of relevant experience
• MSOffice SuiteSkill Level: Basic

• Applies consistent formatting in Wordbuildssimple slide decks and uses templates
• Uses structured Excel sheets with filters sorting and basic formulas
• Manages Outlook calendars categories and meeting scheduling
• Sharesfilesthrough OneDrive/SharePoint and uses Teams effectively

• Experience in coordination communications events training support or member/customer experience.
• Strong organizational and project coordination skills with attention to detail.
• Clearprofessionalwrittenand verbal communication abilities.
• Ability to manage multiple priorities and support crossfunctional stakeholders.
• Comfort with digital tools CRM systems and content management platforms.

• Serviceoriented mindset with a focus on customer success and experience.

Physical DemandsandWorking Conditions(Working Conditions apply globally. The Physical Demands section is included to meet U.S. regulatory expectations and may not apply to individualslocatedoutside the United States.)

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyor constantlylift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or workeris required tohave close visual acuity to perform an activitysuch aspreparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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An equal opportunity employer.