IT Telecommunications Engineer IV
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Job Location:
Edison, NJ - USA
Monthly Salary:
$ 97200 - 133700
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!
This role
Configure and manage Genesys Cloud routing queues agent profiles permissions and reporting.
Provide support for the organizations CCaaS (Genesys Cloud CX) platform.
Expert experience with Genesys Cloud Architect Genesys Cloud APIs and Data Actions.
Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs JSON OAuth and microservices architectures.
Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots digital channels and routing logic).
Participates in projects and new initiatives between telecom carriers network developers and telecom teams.
Provides support for contact center related technologies like reporting outbound campaigns and WFM.
Partners with telecom service vendors (Bandwidth Veridas Twilio Google) on offerings and supports a combination of infrastructure design and maintenance.
Works with network and server teams and other IT departments to support and provision necessary infrastructure for telecom environments.
Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems including regular testing and updates to ensure resilience in the event of disruptions.
Continuously monitors and optimizes the performance of telecom and contact center systems identifying and addressing bottlenecks inefficiencies and areas for improvement and optimization.
Implements quality assurance processes for telecom services and contact center interactions including monitoring call recordings analyzing performance metrics and providing feedback and coaching to improve service quality and customer satisfaction.
May support projects and perform other duties as assigned.
We are interested in speaking with individuals with the following
Bachelors Degree preferred.
Seven (7) plus years overall Telecom experience.
Or equivalent combination of education and/or experience.
Must have extensive knowledge of telecommunications technology systems and process skills.
Must have minimum of 3 years of proven experience in Genesys Cloud Architect demonstrating understanding knowledge and execution in high volume contact center setting.
PC literate including knowledge of office productivity tools (MS Suite: Excel Word etc).
Communications skills (listening speaking writing inquiring).
Ability to work under pressure and handle stress.
Ability to participate in on-call schedule (after hours and weekend support).
Works well within a team environment as well as individually.
Must have excellent organizational and coordination skills.
Must demonstrate sound analytical skills.
Must be able to self-manage tasks and projects and keep management informed of progress.
Salary: $97200 - $133700
Bonus eligible based on individual and company performance.
Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical Dental and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail hotel food restaurants car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at
Required Experience:
IC
About Company
We bring quality patient transportation, meal delivery, remote patient monitoring, and personal in-home care to homes all across America at Modivcare.
