Customer Service Supervisor

Staff Up is seeking a dynamic and experienced Customer Service Supervisor to support clients and customer base as well as outside sales department.

Must have experience in the Construction Industry!

BILINGUAL is a plus!

Annual Salary$65000-$75000

• Potential for monthly bonuses

Duties and Responsibilities:

• Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry processing on-time delivery and invoicing
• Interact with detailing estimating and outside sales production and shipping departments to maintain on-time delivery. Ensure customers expectations are exceeded.
• Coordinate new customer requests for product samples specifications pricing and availability with various departments i.e. sales production etc.
• Provide on-going direction guidance training and support to staff which includes making personnel decisions on employee hire compensation evaluation and disciplinary action.
• Oversee the Dallas CSR & Inside Sales Team while supporting other locations by standardizing everyday procedures
• Oversee showroom layout stocking cycle counting and overall organization
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret bar graphs
• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.
• Ability to write reports business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers clients vendors and the general public.
• Directly supervises all counter and inside sales personnel for the branch. Responsibilities include hiring training evaluation coaching discipline and termination of administrative employees. Employees will address and resolve complaints of branch administrative personnel.
• Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists.

Required Education & Experience:

• 1-3 years of experience in customer service management
• Experience in building materials supply preferred
• Strong working knowledge of Microsoft Office Suite
• Epicor Biz Track experience a plus
• Strong written and verbal communication skills
• Bilingual English/Spanish (Preferred)

Job Type: Full-time

Work Location: In person

Experience:

• Construction Industry: 3 years (Required)
• Customer Service Supervisor: 3 years (Required)

Staff-Up LLC participates in E-Verify

Qualifications

• Construction Industry: 3 years (Required)Customer Service Supervisor: 3 years (Required)