Vice President and General Manager, Scouting America Outfitters

Scouting America

Job Location:

Charlotte, VT - USA

Yearly Salary: USD 180000 - 240000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose:
The VP & General Manager of Scouting America Outfitters serves as the day-to-day execution leader owning operational performance systems delivery inventory discipline and cross-functional coordination.

Job Summary:
This position is responsible for understanding how todays customers and members engage across physical retail ecommerce CRM-driven engagement and in-store activationand who can integrate those elements into a single coherent operating system.
This role requires more than traditional retail or supply-chain expertise and will bring a contemporary omnichannel skillset combined with strong operational discipline.

Essential Functions:

Owns daily operations across retail (Scout Shops) ecommerce wholesale manufacturing fulfillment and customer service.
Leads Outfitters operating rhythm under EOS (weekly L10s scorecards Rocks 90-day cadence).
Drives accountability execution discipline and decision velocity across the organization.
Acts as the internal integratorresolving cross-functional issues quickly and decisively.
Executes SKU freeze rationalization and lifecycle governance.
Leads liquidation of non-go-forward & discontinued (N & D) inventory.
Improves GMROI inventory turns and capital efficiency.
Partners with Finance to align reserves forecasting and inventory targets.
Leads execution of POS replacement (vendor coordination integration rollout).
Ensures CRM and analytics capabilities are live adopted and used in daily decision-making.
Establishes a unified data model across member transaction inventory and channel.
Translates data into operational actionnot just reporting.
Integrates brick-and-mortar retail with ecommerce into a single connected experience.
Ensures stores operate as engagement and activation hubs not just transaction points.
Leverages CRM insights to inform assortment service engagement and operational priorities.
Aligns digital touchpoints physical stores fulfillment and service into one operating flow.
Leads operational assessment and readiness for fulfillment model decisions (reduced DC 3PL or hybrid).
Supports make/buy/hybrid decisions for manufacturing (patches sewing screen printing custom work).
Delivers board-ready scenarios with clear cost service and risk trade-offs.
Executes approved models with discipline and service continuity.
Protects service continuity throughout all transitions.
Monitors and improves service KPIs (fill rate on-time delivery order cycle time NPS).
Partner closely with councils and Membership Engagement.
Serves as escalation owner for operational service issues.
Leads and develops the Outfitters leadership team.
Clarifies roles decision rights and expectations across functions.
Drives adoption of new systems and ways of working.
Executes change management with clarity empathy and discipline.
Performs other job-related duties as assigned.

Job Competencies:
Knowledge of: Deep understanding of how e-commerce brick-and-mortar retail and CRM systems intersect to create a single unified commerce experience. Proficiency in the EOS framework including L10 meetings Rocks Scorecards and the Integrator function. Advanced knowledge of SKU rationalization GMROI (Gross Margin Return on Investment) working capital optimization and inventory aging/liquidation strategies. Familiarity with POS (Point of Sale) replacement cycles ERP integrations and how a unified data model drives operational velocity. Knowledge of fulfillment modeling (3PL -house) make vs. buy manufacturing logic and DC (Distribution Center) optimization.
Skill in: Turning raw analytics and CRM insights into immediate operational changes (e.g. adjusting assortments or service levels based on member behavior). Project management skills specifically geared toward rolling out new technology (POS/CRM) across a national footprint without service interruption. Leading a legacy organization through a digital and cultural transformation with a mix of empathy and firm accountability. Managing P&L levers reducing N & D (Non-go-forward & discontinued) inventory and improving capital efficiency.
Ability to: Translate high-level strategy into a 90-day cadence of actionable tasks. Make high-quality decisive calls quickly even when faced with imperfect or evolving information. Work effectively within a federated/mission-driven organization balancing the needs of the National Service Center with local Scout Councils. Remain calm and steady at the helm during complex transitions and systems cutovers. Solve unsolvable operational bottlenecks through unconventional systems-thinking rather than aesthetic design. Maintain a relentless focus on the member/customer experience (NPS and fill rates) while simultaneously cutting costs.

Minimum Qualifications:
Education Level: Bachelors Degree in Business Administration Operations Management Supply Chain or a related field.

Experience: Minimum of 10 years in a senior leadership role (COO GM or equivalent) within retail consumer goods or e-commerce. Proven experience leading a multi-year organizational turnaround or modernization project. Proven success leading both commercial and operational functions in a retail ecommerce or consumer products environment. Direct experience integrating physical stores as engagement hubs linked to a digital backend. Experience in a non-profit federated or membership-based organization is a significant plus.

Certification/License: None.

Preferences: An MBA or advanced degree is preferred but may be substituted by significant executive-level battlefield experience.

Conditions of Employment: Must pass a background check. Must be able to travel at least 50% of time.

Physical Requirements:

Visual acuity to read information from computer screens forms and other printed materials and information.
Hearing acuity for verbal communication conversations face-to-face interactions and/or responses via telephone and telephone systems.
Speaking ability for general communication and ability to clearly enunciate in conversations with others.

This role requires travel within an assigned territory and will include indoor and outdoor work in varying conditions. Standing in work areas and walking between work areas may be required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend stoop kneel reach push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift carry push and pull materials and objects weighing up to 25 pounds.

Work Environment:
Employees work in an office environment retail stores and other commercial buildings with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Salary Range: $180000 - $240000

Scouting America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship.

Required Experience:

Senior Exec

Job Purpose:The VP & General Manager of Scouting America Outfitters serves as the day-to-day execution leader owning operational performance systems delivery inventory discipline and cross-functional coordination.Job Summary:This position is responsible for understanding how todays customers and mem...

Owns daily operations across retail (Scout Shops) ecommerce wholesale manufacturing fulfillment and customer service.
Leads Outfitters operating rhythm under EOS (weekly L10s scorecards Rocks 90-day cadence).
Drives accountability execution discipline and decision velocity across the organization.
Acts as the internal integratorresolving cross-functional issues quickly and decisively.
Executes SKU freeze rationalization and lifecycle governance.
Leads liquidation of non-go-forward & discontinued (N & D) inventory.
Improves GMROI inventory turns and capital efficiency.
Partners with Finance to align reserves forecasting and inventory targets.
Leads execution of POS replacement (vendor coordination integration rollout).
Ensures CRM and analytics capabilities are live adopted and used in daily decision-making.
Establishes a unified data model across member transaction inventory and channel.
Translates data into operational actionnot just reporting.
Integrates brick-and-mortar retail with ecommerce into a single connected experience.
Ensures stores operate as engagement and activation hubs not just transaction points.
Leverages CRM insights to inform assortment service engagement and operational priorities.
Aligns digital touchpoints physical stores fulfillment and service into one operating flow.
Leads operational assessment and readiness for fulfillment model decisions (reduced DC 3PL or hybrid).
Supports make/buy/hybrid decisions for manufacturing (patches sewing screen printing custom work).
Delivers board-ready scenarios with clear cost service and risk trade-offs.
Executes approved models with discipline and service continuity.
Protects service continuity throughout all transitions.
Monitors and improves service KPIs (fill rate on-time delivery order cycle time NPS).
Partner closely with councils and Membership Engagement.
Serves as escalation owner for operational service issues.
Leads and develops the Outfitters leadership team.
Clarifies roles decision rights and expectations across functions.
Drives adoption of new systems and ways of working.
Executes change management with clarity empathy and discipline.
Performs other job-related duties as assigned.

Visual acuity to read information from computer screens forms and other printed materials and information.
Hearing acuity for verbal communication conversations face-to-face interactions and/or responses via telephone and telephone systems.
Speaking ability for general communication and ability to clearly enunciate in conversations with others.