Senior Director, Global Cost, Service & Repair

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Abiomed is recruiting for a Senior Director Global Cost Service & Repair leader located in Danvers MA.

The Global Cost Service & Repair leader (Senior Director) is responsible for end-to-end service and repair supply chain strategy and execution across a global multi-site network. This leader drives availability speed cost and quality of repaired/refurbished medical devices through integrated planning service supply repair operations enablement logistics inventory management and supplier performance. The role partners closely with Quality Regulatory Operations Engineering Finance and Commercial teams to ensure compliance and customer experience while delivering measurable improvements in service levels and gross margin/margin rate.

In addition the leader will identify and implement capabilities (systems analytics network design and standard work) that provide competitive advantage and scalable growth. This leader is accountable for Service & Repair supply chain performance in the Danvers Aachen DE and Japan locations. This role focuses on Abiomeds global cost improvement focused on driving Abiomed Gross Margin Improvements. The leader will build their team to work with Abiomed Finance Ops and Quality to drive overall product and process improvements that will deliver meaningful cost savings targeted at driving gross margin improvements.

Key Responsibilities:

• Own the global Service & Repair supply chain strategy and operating model across planning sourcing inventory logistics and repair network enablement.

• Lead and develop a world-class service supply chain organization through talent acquisition coaching and succession planning to support forecasted growth.

• Drive service materials planning and inventory optimization (multi-echelon where applicable) to ensure device/part availability while reducing working capital and obsolescence.

• Establish and manage global transportation and reverse logistics strategies to improve cycle time reliability and total delivered cost across regions.

• Own S&OP / IBP inputs for service & repair demand capacity and materials aligning repair site throughput supplier capacity and customer commitments.

• Lead supplier strategy for service parts and repair consumables (qualification performance management cost and continuity) and drive dual sourcing and risk mitigation.

• Partner with Quality/Regulatory to ensure service and repair processes suppliers and logistics flows comply with applicable requirements (e.g. FDA QSR ISO 13485) and are inspection ready.

• Define and deliver the service & repair cost and productivity roadmap (labor freight material scrap rework expedite and overhead) to improve gross margin and margin rate.

• Establish KPIs dashboards and operating rhythms to manage service supply chain performance (OTD turnaround time fill rate inventory turns cost to serve and supplier performance).

• Own service & repair margin performance in partnership with Finance including forecasting drivers analysis and execution of margin improvement initiatives.

• Lead cross-functional programs to standardize processes deploy enabling technology (ERP/MRP WMS TMS) and improve data quality and analytics for decision-making.

• Working with Global Development Engineering Operations and Finance develop long term margin Improvement Road map and strategy

• The team will implement and execute key margin improvement programs to drive savings

• Work with Product management and Development engineering to ensure new products have a margin accretive approach

• Communicate service supply chain performance risks and opportunities to senior leadership; escalate issues and recommend tradeoffs to protect customer commitments and margin.

• Ensure personal and team compliance with all Federal State local and Company regulations policies and procedures including Health Safety and Environmental practices as applicable.

Qualifications

• Bachelors Degree in Supply Chain Engineering Operations Business or a related discipline is required; MS/MBA preferred.
• Minimum of 12 years of progressive experience in supply chain/operations in a regulated manufacturing and/or service environment (medical device preferred) including multi-site and global operations is required.
• Minimum of 7 years leading and managing supply chain and/or operations teams at the site regional or corporate level with demonstrated influence in matrixed environments is required.
• Demonstrated expertise in service and repair supply chains including demand planning inventory optimization supplier management and distribution/reverse logistics.
• Strong business and financial acumen including experience managing budgets and driving gross margin improvement through cost reduction and cost-to-serve optimization.
• Proven ability to lead cross-functional initiatives and work effectively with Quality/Regulatory Operations Engineering and Commercial stakeholders in a global matrixed environment.
• Experience with supply chain systems and analytics (ERP/MRP WMS/TMS planning tools).
• Working knowledge of regulated environments and the ability to support inspection readiness and compliance expectations for service and repair operations.
• Ability to quickly grasp technology medical applications and applicable regulations/standards
• Ability to positively influence groups across an organization to embrace a common philosophy in collaboration with various department system owners
• Strong ethics to escalate issues in the face of competing priorities
• Proven record of ability to train and develop staff
• Travel approximately 30% domestic/international
• Black belt or lean certifiedis preferred

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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