Audio Visual & Event Supervisor

Change your career and join the hospitality team at Eaglewood Spa Arbor Lodging. Were always looking for talented driven people to enhance our team and help us deliver on our promise: exceeding our guests expectations. We offer a world of promising opportunities across a diverse range of career areasall of which will engage and empower you to realize your passion achieve greatness and experience the rewards of making a positive impact in our guests and employees lives.

A job at Eaglewood Resort is unlike any other. Youll be challenged. Youll be inspired. And youll be proud. Because whatever your job is here youll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.

Summary

The AV & Event Operations Supervisor is responsible for overseeing and supporting Audio Visual (AV) staff and Housemen staff to ensure all events meetings and functions are executed efficiently and professionally. This role requires strong leadership hospitality-focused service excellent communication skills and a hands-on approach to daily operations. The ideal candidate is dependable detail-oriented proactive and committed to delivering exceptional guest experiences.

Duties & Responsibilities

• Supervise support and assist AV staff and Housemen teams during daily operations and events.
• Create and manage staff schedules to ensure proper coverage for all events and operational needs.
• Review and interpret Banquet Event Orders (BEOs) to ensure all event requirements are properly prepared and executed.
• Assist with and oversee AV setups room setups breakdowns and event transitions.
• Serve as the primary point of contact during events to ensure operations run smoothly and guests receive exceptional hospitality and service.
• Ensure guests clients and internal teams feel fully supported well cared for and satisfied throughout all events and functions.
• Train coach and guide team members to maintain high operational and service standards.
• Delegate tasks effectively while remaining hands-on and actively involved in daily responsibilities.
• Monitor staff performance and ensure all assignments are completed properly efficiently and on time.
• Maintain organization and inventory of AV equipment and Housemen supplies.
• Communicate professionally and effectively with clients guests managers vendors and internal departments.
• Resolve operational or guest-related issues promptly professionally and efficiently.
• Demonstrate reliability professionalism punctuality and a strong work ethic at all times.
• Contribute positively to team culture and consistently give maximum effort to support operational success.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

• Flexible schedule availability including evenings weekends and holidays as needed.
• Knowledge of AV equipment banquet operations and room setup procedures preferred.
• Excellent communication and hospitality/customer service skills.
• Ability to multitask and perform well in fast-paced event environments.
• Strong organizational and problem-solving skills.
• Ability to remain calm professional and solution-oriented under pressure.

Benefits

• Competitive Salary and Benefits
• Health and Welfare Plans: Medical Dental Vision Short Disability Life Insurance
• Holiday and Paid Time Off
• Retirement Plan with Company Match
• Incentive Plan
• Free Meal

Arbors Guiding Principles

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.