Program Manager, JWO, Tech Deployment

As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Were building an entirely new retail experience with no lines and no checkout. Our checkout-free shopping experience is made possible by our Just Walk Out Technology which automatically detects when products are taken from or returned to the shelves and keeps track of them in an online cart. When a customer is done shopping they just walk out! Shortly after their credit card is charged for their purchases and a receipt is sent.

The ideal candidate will have excellent program management problem solving and communication skills and be able to effectively interact with technical and non-technical stakeholders at all levels. The candidate will be at ease dealing with ambiguity have strong attention to detail be motivated by a fast-paced entrepreneurial environment and be comfortable thinking big and diving deep. Driving standardization of process and the creation of documentation is a major component of the role. The ability to utilize judgement and domain knowledge to anticipate issues before they block launch as well as the ability to influence and drive change through a matrix organization without direct authority is critical to achieve business objectives.

Key job responsibilities
Own and execute against project plans and delivery commitments. Report on status milestones and goals to stakeholders.
Proactively identify and resolve strategic issues that may impair the ability to launch a store on time
Provides input to short-term and long-term strategic planning with business goals in mind
Build and work to timelines to ensure on-time completion and deliver desired business results
Assess risks anticipate bottlenecks provide escalation management balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit
Communicates status risks and changes of program milestones to a large user population and senior business leaders

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 2 years of program or project management experience
- 2 years of advanced Microsoft Word and Excel experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree or equivalent
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- 2 years of working cross functionally with tech and non-tech teams experience

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using MS Project MS Office and MS Sharepoint
- Experience with Six Sigma tools and Lean techniques
- Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.