Senior Software Engineer ServiceNow

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

We are looking for an exceptional Senior ServiceNow Developer with experience in designing and developing applications on the ServiceNow platform. You will be responsible for building and maintaining custom ServiceNow Store applications and integrating their capabilities with our DEX platform. You will also enhance existing applications to maximize value for our customers.

• Participate in the end-to-end ServiceNow application lifecycle including requirements gathering solution design development testing deployment and Store certification.

• Configure and customize core ServiceNow modules such as ITSM (Incident Problem Change Management Service Operations Workspace) ITOM CMDB and others as needed.

• Develop integrations between ServiceNow and enterprise systems using REST SOAP JDBC and other technologies.

• Implement workflows business rules Script Includes and automation to streamline business processes and improve user experience.

• Collaborate with product teams IT stakeholders and ServiceNow specialists to ensure alignment with business objectives.

• Provide post-implementation support troubleshooting and maintenance to ensure platform reliability.

• Create and maintain documentation for solutions configurations architecture and release processes aligned with best practices and ITIL.

• Support ServiceNow platform upgrades patches and new releases to ensure functionality and stability.

• Mentor junior team members and provide knowledge-sharing sessions as needed.

• Integrate REST API Explorer Scripted REST APIs JDBC connections and third-party services into web applications.

• Contribute to the architecture design and development of new features for our ServiceNow applications.

• Participate in continuous integration build automation and deployment processes from development to production.

• Ensure that applications are secure scalable stable and optimized for performance.

• Continuously learn and evaluate new ServiceNow technologies proposing improvements to the platform and products.

Requirements

• Bachelors degree in Information Technology Computer Science Engineering or a related field.

• ServiceNow Certified Application Developer (CAD) with 6 years of hands-on development experience.

• Strong knowledge of ServiceNow platform development especially ITSM Service Portal and CMDB.

• Experience with HTML5 CSS3 JavaScript and front-end frameworks (React Angular or jQuery).

• Experience with REST APIs JSON and SQL Server/JDBC integrations.

• Knowledge of networking concepts and cloud-based hosting environments (preferred).

• Experience with Now Assist or Generative AI frameworks on ServiceNow (preferred).

• Ability to quickly learn and adapt to other ITSM tools such as Salesforce or JSM (preferred).

• Familiarity with automated testing using ServiceNow ATF.

• Experience using AI-based coding tools (e.g. GitHub Copilot) is a plus.

• Fluency in English is required; additional languages are an asset.

• Strong understanding of Security Governance Risk & Compliance with aptitude for troubleshooting and development.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.