Lead Dispatcher

About Us

Heidelberg Materials is one of the worlds largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9000 employees.

What Youll Be Doing

• Coordinate daily dispatch operations to ensure the safe efficient and on-time delivery of ready-mix concrete to customer job sites.
• Schedule and optimize deliveries to meet customer demands and project timelines.
• Assign and direct truck drivers to delivery locations while monitoring delivery status and resolving delays in real time.
• Serve as a primary point of contact between drivers operations teams and customers to quickly address issues and maintain service levels.
• Ensure compliance with company safety standards policies and operational procedures.
• Accurately document orders deliveries and customer interactions within dispatch systems.

What Are We Looking For

• Strong communication and customer service skills with the ability to interact professionally with customers contractors drivers and operations teams.
• Ability to prioritize tasks problem-solve and adapt quickly in a fast-paced operational environment.
• Experience in customer service retail logistics dispatching transportation coordination or other fast-paced people-facing roles.
• Comfortable using computer-based dispatch systems and Microsoft Office applications.
• Detail-oriented dependable and committed to safety teamwork and operational excellence.

Conditions of Employment

• Successful candidate must submit to post-offer pre-employment physical examination and background check.

Work Environment

• This role operates primarily in an office environment with frequent interaction with drivers customers and operations personnel. The position may also involve exposure to moving mechanical equipment inclement weather heat cold humidity and elevated noise levels.

What We Offer

• Competitive base salary: $67640 $81170
• Industry-leading benefits package including medical dental and wellness programs
• Pension plan with automatic company contributions matching contributions and RRSP options
• Opportunities for training development and career growth within a global organization
• Stable long-term employment with overtime opportunities available

Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.