Job Description Summary

Job Description

Roles and Responsibilities

• Proactively engage assigned customers to identify current and emerging technical issues understand operational priorities and align engineering actions to address customer needs.
• Serve as the primary engineering point of contact for customers coordinating technical communications and ensuring timely accurate responses to customer inquiries and escalations.
• Provide engineering leadership and support for forced outages technical issue escalations root cause investigations customer technical projects and customer meetings.
• Support technical scope planning for planned outages by working with field service teams regional engineering teams and customers to define work scope based on equipment condition risk and operational requirements.
• Ensure implementation of technical recommendations and upgrades into outage plans and proactively identify and mitigate technical risks during outage planning and execution.
• Lead or support technical initiatives aimed at improving fleet performance reliability and availability in collaboration with engineering quality and service teams.
• Develop and maintain customer specific reliability improvement actions and track progress to closure ensuring transparency and accountability.
• Grow customer relationships into trusted technical partnerships by understanding customer needs at all levels and providing consistent high quality technical support.
• Communicate complex technical issues clearly and effectively to diverse audiences including customer management operations teams and internal stakeholders.

Required Qualifications

• Bachelors degree in Mechanical Electrical or related Engineering discipline.
• 8 years of experience in thermal power generation including field service services engineering design engineering operations maintenance or customer technical support.
• Demonstrated ability to diagnose complex equipment issues and develop practical technical solutions.
• Experience working directly with customers in technical or engineering roles.
• Solid understanding of gas turbine systems operations maintenance practices and common failure modes.

Desired Characteristics

• Ability and willingness to travel up to 25%.
• Ability to obtain and maintain required customer site access and safety certifications.
• Flexibility to support customer needs during outages or critical events which may require extended hours or shortnotice travel.
• Experience in technical problem solving and project leadership with the ability to define tasks and coordinate technical work across teams.
• Proven ability to work effectively in matrix organizations and influence outcomes without direct authority.
• Strong written and verbal communication skills including experience presenting technical information to senior customer and internal stakeholders.
• Ability to identify key priorities in complex situations and develop practical action plans.
• Experience supporting outage planning and execution activities.
• Familiarity with root cause analysis methods and structured problemsolving approaches.
• Ability to assess technical risks and understand their potential operational and commercial impact.
• Masters degree in Mechanical or Electrical Engineering (preferred)

Additional Information