CX Data and Insights Coordinator

Contract: Full-Time Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel White


Are you ready to make a difference Join Boots as a CX Data & Insights Coordinator in our Central Operations team based in Nottingham Beeston. Here at Boots we work every day to build a brilliant environment for our people empowering them to deliver care confidence and connection to our customers and colleagues.

As a CX Data & Insights Coordinator at Boots youll play a vital role in ensuring our Contact Centre is accurately planned wellreported and supported by reliable insight.

This role sits alongside the Customer Support Centre reporting to the CX Data & Insights Analyst and plays a key part in the daytoday effectiveness of Contact Centre planning and reporting.


What youll be doing

• Create maintain and continuously update Contact Centre schedules to align resources with forecast demand service targets and operational constraints
• Keep schedules accurate and up to date reflecting changes in demand resourcing shrinkage and business priorities.
• Support stable service delivery by working within agreed planning assumptions and frameworks
• Produce regular management information and reporting outputs including standard dashboards and MI packs
• Ensure performance data is timely accurate and reliable through routine data validation and quality checks
• Work closely with operational leaders RealTime teams and the Data & Insights Analyst
• Support forecasting inputs arrival pattern analysis and hoursbased planning activity
• Contribute to effective decisionmaking across the Contact Centre and develop capability in planning and insight disciplines

What youll need to have (our must-haves)

• Experience producing operational data reports or schedules in a contact centre or fastpaced operational environment
• Strong numerical skills and attention to detail
• Confidence working with data sets reports and standard dashboards
• Ability to balance service requirements with practical planning constraints
• Strong organisation and timemanagement skills
• Ability to follow agreed planning assumptions and processes accurately
• A reliable ownershipdriven approach to work
• Confidence working closely with operational teams and stakeholders

It would be great if you also have

• Experience creating or maintaining contact centre schedules
• Exposure to forecasting arrival pattern analysis or capacity planning
• Experience supporting hoursbased planning or resourcing activity
• Familiarity with BI reporting or scheduling tools used in operational environments
• An interest in developing a career in data insight or workforce planning
• A practical solutionfocused mindset with curiosity to learn

Where your brilliance can take you

At Boots we believe in your potential. Youll have opportunities for career development and progression supported by a culture that encourages learning and growth.


Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.
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CX Data and Insights Coordinator