EUC Engineer Leicester

Position Description:

At CGI we help organisations deliver seamless digital workplace experiences that keep people connected productive and supported. As an Onsite End User Compute Engineer you will play a vital role in providing hands-on technical support across user devices and workplace technologies ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast-paced environment youll take ownership of resolving technical issues supporting modern workplace solutions and maintaining operational excellence across critical user services. From delivering face-to-face support at a dedicated Tech Bar to enabling smooth device deployments and collaboration technologies youll have the opportunity to make a meaningful impact while continuing to grow your technical expertise within a supportive team culture.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance.

This role is based onsite with our client 5 days a week.

Your future duties and responsibilities:

In this role you will provide onsite technical support for end-user devices and workplace technologies across assigned locations acting as a visible and approachable point of contact for users requiring assistance. You will work within a dedicated Tech Bar environment resolving desktop hardware software and connectivity issues efficiently while delivering a professional and customer-focused support experience. Youll support incident resolution fulfil service requests and ensure devices and collaboration technologies remain operational and compliant with organisational standards.

You will collaborate closely with Service Desk teams and specialist resolver groups to maintain service quality and achieve agreed SLAs. Alongside day-to-day technical support youll contribute to continuous improvement initiatives support workplace technology deployments and help create a positive user experience through proactive communication problem solving and operational excellence.

Provide & Resolve face-to-face desktop and end-user technical support
Support & Maintain laptops desktops mobile devices and workplace technologies
Deliver & Configure device provisioning installations swaps and upgrades
Troubleshoot & Escalate hardware software and connectivity incidents
Support & Maintain meeting room and collaboration technologies
Collaborate & Communicate with Service Desk and specialist support teams
Monitor & Ensure compliance with operational standards and SLAs
Document & Update incidents requests and technical resolutions accurately
Contribute & Improve user experience and continuous service improvement initiatives

Required qualifications to be successful in this role:

To succeed in this role you should have strong experience providing onsite desktop and end-user support within enterprise environments alongside excellent customer service and communication skills. Youll be comfortable troubleshooting a wide range of hardware and software issues working independently and managing priorities effectively while delivering a high-quality support experience to users.

Proven experience in onsite desktop or end-user computing support roles
Strong troubleshooting skills across Windows desktop environments and end-user devices
Experience supporting hardware software and peripheral issues
Knowledge of device provisioning installations and asset management processes
Experience supporting collaboration and meeting room technologies
Strong customer service and face-to-face support capabilities
Ability to work independently within service management processes and SLAs
Excellent communication organisational and problem-solving skills
Desirable qualifications
Experience working within enterprise or managed service environments
Familiarity with ITIL processes and service management tools
Knowledge of mobile device support and workplace collaboration platforms
Experience supporting secure or regulated environments

Skills:

• Infrastructure
• Problem Solving
• Process Management
• SQLite
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.