Sales Support Associate Business Banking

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for identifying and supporting client needs and capabilities in partnership with relationship management and sales support teams. Key responsibilities include supporting client management teams with sales referrals Know Your Customer (KYC) onboarding and client retention. Job expectations include supporting the operational and risk components of the client relationship which includes managing due diligence processes account opening and ensuring accurate and timely customer compliance with policies and regulations.

Responsibilities:

• Interacts with clients and client teams within the context of the Client Management Process to identify opportunities that support the achievement of team and market goals for client delight and retention non-credit loss/fraud prevention and revenue growth

• Ensures client data integrity including accuracy completeness and timeliness of key data elements of onboarding Know Your Client (KYC) and operational risk/compliance within the systems of record

• Serves as the point of contact for account openings/closings escalated issues arising out of the Contact Center and connects clients with various client team business partners and support teams to navigate service-related issues

• Supports Customer Due Diligence processes ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML) money services businesses other high-risk indicators or industries and related KYC activities

• Conducts research and analysis to compile sales leads and provides the data to the client team and partners

Required Qualifications:

• Proficientin Microsoft Office Suite

• Excellent written and verbal communication skills

• Familiarity with bank products services operations systems policies and procedures for business/corporate clients

• Strong client focus and direct client contact experience

• Excellent interpersonal communication presentation organization and computer skills

• Ability to multitask and simultaneously support various priorities

Desired Qualifications:

• Possess a combination of experience from the following: Financial Center leadership; Commercial Banking relationship management or support; Business Banking relationship management or support; Premier relationship management or support

• Credit/Treasury sales servicing and/or operations management experience

Skills:

• Attention to Detail

• Client Management

• Collaboration

• Customer and Client Focus

• Risk Management

• Active Listening

• Customer Experience Improvement

• Issue Management

• Prioritization

• Relationship Building

• Client Solutions Advisory

• Data Quality Management

• Oral Communications

• Pipeline Management

• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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