Senior ServiceNow Engineer

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior ServiceNow Engineer to support the delivery enhancement and adoption of enterprise data and analytics products used across multiple DoD organizations.

In this role you will work alongside government partners engineers and other industry teammates to translate operational and strategic requirements into scalable production-ready solutions. You will contribute directly to product planning execution and continuous improvementhelping ensure capabilities are delivered efficiently aligned to mission priorities and positioned for sustained success.

This position offers the opportunity to work on a high-visibility enterprise program at the intersection of data analytics and emerging AI technologies. Ideal candidates are motivated by mission impact comfortable operating in complex stakeholder environments and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Primary Responsibilities:

• Configure customize and maintain ServiceNow platform modules including ITSM Service Catalog Incident Problem and Change Management.

• Design and implement ServiceNow workflows forms and automation to support user support and service delivery operations.

• Support development and maintenance of the WDP Service Catalog and Service Request processes within ServiceNow .

• Integrate ServiceNow with DevSecOps pipelines identity management systems and enterprise tools.

• Perform system administration tasks including upgrades patching configuration management and performance tuning.

• Develop and maintain scripts and integrations using ServiceNow APIs and scripting tools.

• Support ticketing operations including routing tracking escalation and reporting of service desk requests.

• Ensure compliance with cybersecurity requirements including RMF STIGs and access control policies.

• Monitor system performance and troubleshoot issues impacting ServiceNow functionality.

• Collaborate with service desk customer success DevOps and engineering teams to align platform capabilities with operational needs.

• Support development of dashboards reports and analytics for service desk and service catalog performance.

• Maintain technical documentation SOPs and configuration standards.

• Participate in SAFe ceremonies including PI Planning backlog refinement sprint reviews and retrospectives.

Basic Qualifications:

• Active TS/SCI clearance.

• Bachelors degree in Computer Science Information Systems Engineering or related technical discipline and 812 years of relevant experience OR Masters degree in a related field and 610 years of relevant experience.

• At least one of the following foundational qualification pathways consistent with DoD 8140 requirements:

• Current DoD 8570/8140 baseline certification appropriate for Intermediate System Administrator roles (e.g. Security GSEC SSCP or equivalent)

• Offerings listed in the DoD 8140 Training Repository

• Demonstrated equivalent training and experience qualifying under DoD 8140 foundational qualification alternatives.

• Minimum of 8 years of experience in ServiceNow engineering or a related field.

• Experience configuring and administering ServiceNow platforms in enterprise environments.

• Experience implementing ITSM processes including incident problem change and service request management.

• Experience developing workflows scripts and integrations within ServiceNow.

• Experience supporting system administration configuration management and platform operations.

• Strong experience with ITSM modules including Incident Problem Change Service Catalog and experience developing custom workflows scripts (Business Rules Script Includes Client Scripts) and platform integrations (REST/SOAP

• Experience with implementing platform customizations access controls and user interface enhancements.

• Experience with designing developing and configuring solutions within the ServiceNow platform.

• Experience implementing role-based access controls (RBAC) and platform security configurations.

• Experience with building and maintaining workflows service catalogs forms integrations and automation scripts.

• Experience working with Agile or SAFe environments.

Preferred Qualifications:

• ServiceNow certifications (e.g. Certified System Administrator Application Developer).

• Experience supporting ServiceNow across multi-enclave DoD environments.

• Experience integrating ServiceNow with cloud platforms (AWS Azure or GCP).

• Experience implementing automation and AI-driven service desk capabilities.

• Experience with cloud environments such as AWS GovCloud SC2S AWS Secret Region Cloud and C2S AWS Cloud.

• Experience supporting large-scale enterprise data analytics or AI platforms.

• Experience with user support desk operations across multiple security enclaves (IL2/IL5 IL6 JWICS).

• Experience with automation tools such as AI chatbots and RPA support.

• Experience with monitoring tracking and reporting SLA performance measures and KPPs and experience developing SLA dashboards and performance reporting for DoD programs.

• Familiarity with ITIL frameworks and service management best practices.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.