Sr Technical Infrastructure Program Manager , Data Center Infrastructure Engineering (DCIE)
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Technical Infrastructure Program Manager III (TIPM III) within Data Center Infrastructure Engineering (DCIE) manages the lifecycle of complex cross-functional infrastructure programs across Amazon Fulfillment and Logistics operations worldwide. This role operates both tactically and strategically owning end-to-end program execution while defining program mission vision and long-term roadmaps that influence business and technology selections within a VP organization.
The TIPM III drives collaboration across engineering operations vendors finance and field teams to deliver scalable reliable and cost-effective infrastructure. This includes owning product performance metrics infrastructure health dashboards and executive reporting (MBRs QBRs OP narratives) to provide stakholders with visibility into program impact risks and investment justification.
This role requires the ability to navigate ambiguity where deployment strategy may not yet be defined negotiate resources and priorities across teams and find paths forward in difficult situations all while mentoring others and driving process improvement.
Key job responsibilities
Program Strategy & Execution
- Own lifecycle of complex cross-functional infrastructure programs; define mission vision and success criteria
- Drive strategy in ambiguous environments; negotiate resources and priorities across teams
- Develop roadmaps balancing scope risk and short-term vs. long-term trade-offs
Product Reporting & Performance Metrics
- Own infrastructure KPIs (uptime power efficiency deployment cycle times cost per deployment)
- Build real-time dashboards; identify when deployment issues stem from technical design gaps
Reporting & Business Reviews
- Own OP1/OP2 narratives 6-pagers MBRs QBRs and risk reports
- Present program status and selections to leaders up to 3 tiers above role level
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Streamline or eliminate excess process; create predictable paths and drive concurrent delivery improvements
Stakeholder Communication & Leadership
- Act as primary interface between engineering operations and senior leadership
- Build consensus across discordant views; mentor and develop other TIPMs
A day in the life
Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. Youll lead morning syncs with engineers and SysDevs to align on milestones unblock deliverables and escalate risks. Midday you collaborate with vendors and partner teams on deployment schedules or supply chain constraints. Afternoons involve deep dives with SDEs on performance metrics or preparing executive updates for QBRs. You close out by refining roadmap progress intake priorities or mentoring peers on scaling programs all while shaping infrastructure direction across thousands of Amazon FCs.
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs standardizes and sustains scalable cost-effective and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power cooling structured cabling edge compute and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms MDFs IDFs power systems (UPSs ATSs PDUs) fault-managed power cooling and containment Computers on Wheels (COWs) telecommunications and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation predictive data assessment and proactive maintenance DCIE drives operational excellence minimizes downtime and scales infrastructure to support Amazons rapid growth while aligning with its efficiency reliability & safety sustainability and scalability goals.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Experience leading cross-functional projects and managing large complicated programs
- Experience in data centers infrastructure service providers or related technology companies
- Bachelors degree in Computer Science Engineering a related field or equivalent experience
- 6 years of experience in technical infrastructure program management technical project management or equivalent
- 3 years of owning program strategy end to end delivery and communicating results to senior leadership experience
- Experience in data center engineering or operations
- Project Management Professional (PMP) certification or experience in project management
- Experience building measures and metrics and developing reporting solutions
- Experience mentoring or developing other program managers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The TIPM III drives collaboration across engineering operations vendors finance and field teams to deliver scalable reliable and cost-effective infrastructure. This includes owning product performance metrics infrastructure health dashboards and executive reporting (MBRs QBRs OP narratives) to provide stakholders with visibility into program impact risks and investment justification.
This role requires the ability to navigate ambiguity where deployment strategy may not yet be defined negotiate resources and priorities across teams and find paths forward in difficult situations all while mentoring others and driving process improvement.
Key job responsibilities
Program Strategy & Execution
- Own lifecycle of complex cross-functional infrastructure programs; define mission vision and success criteria
- Drive strategy in ambiguous environments; negotiate resources and priorities across teams
- Develop roadmaps balancing scope risk and short-term vs. long-term trade-offs
Product Reporting & Performance Metrics
- Own infrastructure KPIs (uptime power efficiency deployment cycle times cost per deployment)
- Build real-time dashboards; identify when deployment issues stem from technical design gaps
Reporting & Business Reviews
- Own OP1/OP2 narratives 6-pagers MBRs QBRs and risk reports
- Present program status and selections to leaders up to 3 tiers above role level
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Streamline or eliminate excess process; create predictable paths and drive concurrent delivery improvements
Stakeholder Communication & Leadership
- Act as primary interface between engineering operations and senior leadership
- Build consensus across discordant views; mentor and develop other TIPMs
A day in the life
Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. Youll lead morning syncs with engineers and SysDevs to align on milestones unblock deliverables and escalate risks. Midday you collaborate with vendors and partner teams on deployment schedules or supply chain constraints. Afternoons involve deep dives with SDEs on performance metrics or preparing executive updates for QBRs. You close out by refining roadmap progress intake priorities or mentoring peers on scaling programs all while shaping infrastructure direction across thousands of Amazon FCs.
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs standardizes and sustains scalable cost-effective and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power cooling structured cabling edge compute and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms MDFs IDFs power systems (UPSs ATSs PDUs) fault-managed power cooling and containment Computers on Wheels (COWs) telecommunications and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation predictive data assessment and proactive maintenance DCIE drives operational excellence minimizes downtime and scales infrastructure to support Amazons rapid growth while aligning with its efficiency reliability & safety sustainability and scalability goals.
Amazon offers a full range of benefits that support you and eligible family members including domestic partners. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Experience leading cross-functional projects and managing large complicated programs
- Experience in data centers infrastructure service providers or related technology companies
- Bachelors degree in Computer Science Engineering a related field or equivalent experience
- 6 years of experience in technical infrastructure program management technical project management or equivalent
- 3 years of owning program strategy end to end delivery and communicating results to senior leadership experience
- Experience in data center engineering or operations
- Project Management Professional (PMP) certification or experience in project management
- Experience building measures and metrics and developing reporting solutions
- Experience mentoring or developing other program managers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 141200.00 - 191100.00 USD annually
Required Experience:
Manager
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