Guide (Permanent) Stirling Castle

Starting salary:27740 pro rata per annum
Contract type:Permanent
Grade:1
Location:Stirling Castle
Working Hours:35 hours per week 5 out of 7 days
Interviews:To be held in person at Stirling Castle on Week Commencing 15 June 2026

Thank you for your interest in the post of Guide with Historic Environment Scotland based at Stirling Castle. This is a full-time permanent post working 35 hours per week (five days out of seven) which will include weekends and public holidays.

You will provide the highest standard of customer care to visitors and you will also be responsible for enthusiastically providing information and assistance where appropriate. You will be responsible for ensuring visitor safety at all times whilst maintaining the high standards of presentation and professionalism that Stirling Castle prides itself in

For more information about the post and information about the team please access the full job descriptionfor this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Key Responsibilities of this role

• Welcoming and interacting with the visitors to help enhance their visit to the Castle by delivering excellent customer service and assessing their individual needs.
• Using material researched by our Cultural Resources Team to be able to provide information to visitors on any areas or points of interest and answer any questions posed by our visitors.
• Once training has been given be able to provide entertaining and informative guided tours of Stirling Castle including the Palace Apartments the Stirling Heads Gallery and Argylls Lodging to an international audience of all ages.
• Undertake visitor focussed static duties around the Castle and within the Stirling Heads Gallery and the Argyll and Sutherland Highlanders Military Museum.
• Assist with the monitoring and management of the site and its extensive grounds royal apartments exhibitions and interpretation spaces to ensure that it is presented to the highest standard and report any defects to the Duty Manager.
• Promote all Historic Environment Scotland sites and events and activities taking place at these.
• Awareness of the relevant risk assessments and fire action plans evacuation procedures and incident response guidelines and the position of First Aid boxes.
• Other ad hoc duties as directed by line management.
• Be willing to drive the courtesy vehicle if the successful candidate holds a full UK driving licence (training will be provided).
• Working together with related business areas within Stirling Castle.

Key requirements of the role:

In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:

1.Why you are interested in the post with Historic Environment Scotland

2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Excellent customer service skills

• Experience of working in a fast paced high-volume environment

Find out more aboutdesirableskills and experience in ourfull job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.