Director, Transaction Banking Payments Product (Cheque and Cash Payments)

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

Transaction Banking Payments Product team provides strategic solutions to our client through development of innovative Cash Management & Global Banking products and implementation alignment with the overall CIBC strategy Transaction Banking also offers flexible and highly competitive business solutions promoting positive profitable relationships for CIBC small business commercial and large corporate clients.

As the Director Cheque and Cash Payments you will be responsible for developing leading and executing on a portfolio of the Business Payment Strategy in particular Cash Management products and services such as Cheques Management e-Deposit for Cheques Cash Automation and Lockbox. You will also be responsible for the leadership and management of product managers supporting both existing products and innovations to achieve revenue growth market penetration and profitability through implementation of strategic and tactical initiatives while ensuring support for frontline sales and operational teams.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed

• Product/Project Management - Accountable for assigned existing products as well as projects and initiatives including the portfolio for Group Product Managers and Senior Product Managers.
  • Maximize profitable market share of assigned product portfolio and achieve or exceed revenue targets.
  • Guide the assigned team in best-in-class product management practices. Ensure initiatives deliver sustainable revenue.
  • Ensure ongoing commitment and prioritization with key project and initiative stakeholders.
  • Direct and analyze market research and client feedback to ensure the envisioned products will be competitively positioned.
  • Where appropriate develop and obtain approval of business cases outlining the project goals terms of reference resource requirements and associated costs and a detailed cost-benefit analysis.
  • Develop and implement project plans and processes for strategic projects and initiatives including user feedback and acceptance consistency with organizational objectives and standards of quality and establishing and meeting deadlines with regular feedback to ensure optimal performance.

• Strategy - Provide strong thought leadership for business Payables Solutions including support of strategy development and tactical execution aligned with strategic roadmaps.
  • Provide support to the Senior Director Commercial Payments Solutions by identifying and prioritizing strategic projects and initiatives supporting CIBCs business payments strategy.
  • Provide support and guidance for strategic partners in the bank in identifying new markets to be entered understanding the markets business requirements and determining the required receivables products and services to be offered.
  • Review analyze assess and approve options and proposals regarding strategy initiatives and projects and make decisions and/or authoritative recommendations to the Leadership Team regarding their impact effectiveness feasibility and alignment to overall business strategies. Participate in assigned industry events and committees (e.g. Payments Canada Interac etc.)

• People Management - Provide leadership and effective management of business unit staff to influence employee commitment to the organization to the team and to their job.
  • Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
  • Oversee and build team and individual capabilities by providing development opportunities such as job shadowing special projects and training.
  • Manage performance by providing fair and accurate formal and informal feedback identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.
  • Guide the development of product management disciplines and strategic thinking competencies among team members.
  • Create a positive work environment and be an effective role model by championing CIBCs mission vision and values ensuring compliance with policies standards guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
  • Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

• Collaboration - Partner with appropriate internal / external partners and stakeholders in determining recommendations related to strategic initiatives.
  • Partner with Commercial Banking Technology team and other stakeholders on the Business Payments Strategy and with Retail Banking on the overall CIBC Payments Strategy.
  • Conduct and deliver analysis that presents comprehensive views on business challenges and support recommendations approaches and solutions; convince / influence stakeholders to adopt recommendations or new approaches.

• Risk & Compliance - Ensure organizational risk and opportunities are identified and raised for consideration in the analysis assessment and formulation of strategic projects and initiatives.
  • Develop and obtain approval of project and initiative material outlining the project goals deliverables any new and material risks and risk mitigation steps.
  • Monitor the regulatory environment and ensure all products and processes meet regulatory and legislative requirements

Who You Are

• You have a strong knowledge of business payments products and services. You have excellent knowledge and experience in Treasury and Cash Management. You have demonstrated experience with communications to sales professionals and clients.
• You have the ability to plan lead and co-ordinate a number of concurrent strategic projects initiatives and non-routine activities involving innovative approaches and a strategic orientation.
• You have strong analytical skills with a proven ability to gather synthesize analyze and interpret data and information and formulate appropriate insights options and recommendations.
• You have well-developed people management and team building skills. You have a demonstrated ability to provide strategic direction lead manage and motivate people.
• You have strong organizational skills including planning initiation delivery and review; working knowledge of project management practices and procedures.
• You have the ability to make decisions independently with minimal direction in order to respond to changing business priorities and to represent the relevant business sponsor as required.
• You have strong influencing negotiating and communication skills with the ability to build collaborate with and lead working teams of members from different areas of CIBC and build and maintain effective working relationships.
• You are results-oriented. You are consistently delivering results are goal-oriented and end-product driven effective under pressure and against tight deadlines. You drive towards goals with energy and enthusiasm.
• You are creative and have innovative thinking. You are quick to identify issues and underlying problems. You are efficient at assembling data structuring information and executing rigorous analysis. You employ good judgment in making decisions and recommendations.
• You have strong teamwork interpersonal and partnering skills. You can lead and follow and integrate your own ideas with those of others.
• You demonstrate strong presentation skills for an executive audience.
• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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