At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Provide onsite technical support troubleshooting diagnostics and escalation for local and regional infrastructure services to ensure uninterrupted IT operations.

• Deliver hands-on smart hands and feet support for network server endpoint printer and infrastructure equipment including network closets.

• Support network connectivity device configuration deployment maintenance and decommissioning across LAN and WAN environments.

• Perform preventative maintenance and basic optimization for endpoints operating systems applications and peripherals.

• Execute basic infrastructure support tasks such as server reboots compute support and AV systems assistance.

• Maintain technical expertise across LAN WAN operating systems and core infrastructure technologies.

• Develop document and maintain system designs configuration standards specifications and operating procedures.

• Evaluate hardware and software interactions to ensure system functionality performance compatibility security and compliance standards are met.

• Identify troubleshoot and resolve system deficiencies test system updates modifications and configurations.

• Provide IT support across office manufacturing lab and distribution environments.

• Serve as the onsite point of contact and trusted advisor for I&O service delivery ensuring stakeholder needs are understood addressed and escalated appropriately.

• Build strong relationships with local and regional business leaders Facilities vendors and IT stakeholders to support effective service delivery.

• Facilitate communication and coordination between business stakeholders IT product teams and delivery teams.

• Coordinate third-party maintenance vendor services quotations and delivery of equipment and services; assess vendor versus internal resource needs.

• Manage and support hardware lifecycle processes including installations upgrades and decommissions.

• Lead and coordinate local IT infrastructure projects from initiation through deployment and completion.

• Assess and prioritize site-specific and regional technology demands; ensure infrastructure services perform as expected.

• Drive continuous improvement by developing standards playbooks SOPs and knowledge articles and by identifying process enhancements that improve efficiency and user experience.

• Document and maintain site inventory and contact information for accuracy and completeness.

• Support response and resolution of site infrastructure incidents and outages.

• Act as a liaison with key technology vendors IT product teams other business functions to coordinate or drive delivery of infrastructure services at the site.

• Provides onsite operational support for the organizations infrastructure services ie. Local Area Networks (LANs); servers etc.

• Recommend adjustments or enhancements to improve systems and processes.

• Involved in the planning of system development and deployment of site infrastructure services

• Evaluate the use of vendors over own effort during assessment of IT activities.

• Educate I&O services and capabilities assist in driving technology adoption leveraging I&O solutions.

• Test the quality of a product/service and its ability to perform a task or solve a problem.

• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.

• Participate in root cause analysis problem management and continuous improvement activities that improve and stabilize infrastructure services for assigned sites.

• Recommend adjustments or enhancements to improve systems and processes.

• Other duties as assigned
  
  Required Knowledge and Experience: 2 years of experience with a high school diploma or equivalent.
  
  Nice to have/Strongly preferred
  

• Strong proficiency in Windows/macOS Active Directory M365 and troubleshooting methodologies.

• Ability to perform hands and feet infrastructure tasks (racking cabling console access) with guidance

• Demonstratesa strong customer-support mindset along with excellent problem-solving and analytical skills.

• Proven repeatable troubleshooting routines that balance speed safety and documentation.

• Solid grasp of infrastructure dependencies and how systems interconnect.

• Knowledge of routing switching firewalls wireless infrastructure.

• Experienced in OS installations basic configurations and performing remote management tasks.

• Commitment to continuous learning through formal training and self-directed education.

• Adept at developing trusted partnerships with end users identifying their requirements and converting them into practical technology solutions.

• Demonstrates strong written and verbal communication skills.

• Experience supporting collaboration platforms.

• Understanding of basic cybersecurity principles and best practices

• Hands-on work with knowledge management (creating/updating KBs playbooks runbooks).

• Experience coordinating with cross-functional partners (engineering security procurement facilities) to land end-to-end outcomes.

• Solid grasp of infrastructure dependencies and how systems interconnect.

• Comfortable working independently supporting a broad set of technologies and engaging directly with stakeholders.

• Demonstrates practical expertise and competence in the role typically acquired through a combination of advanced education and relevant experience. 2 years of experience with a high school diploma or equivalent.

• Previous Medtronic experience

• Knowledge of routing switching firewalls and wireless infrastructure.

• Hands-on experience configuring deploying and supporting networks servers storage and backup solutions.

• Strong understanding of server and database infrastructure

• Exposure to device management and compliance tooling for Windows and macOS SCCM Solarwinds and Nexthink.

• Knowledge of VMware Hyper-V or other virtualization platforms

• Ability to train or mentor other team members
  
  Certifications:

• CompTIA A

• CompTIA Network

• CompTIA Security

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain restore health and extend lifewhere your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.