Cloud Services Engineer

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Cloud Service Engineer

5 days in office from Atlanta office.

US Citizenship required for security clearance

Overview:

The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation upgrades promotions to production monitoring technical support and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments ranging from R&D networking DBAs and systems.

Responsibilities:

• Prioritize issues of varying severity and effectively manage the resolution or escalation of all issues efficiently within our ticketing system
• Focus on providing and documenting solutions and root cause analysis for medium complexity customer issues using a customer-centered approach
• Install PTC Application Software and its supporting approved 3rd Party Software (for example Apache tomcat Intellicus Kettle etc.)
• Resolves issues and makes decisions pertaining to the configuration of PTC Applications
• Facilitate communication between customers and internal teams to resolve issues
• Execution of documented upgrade procedures for PTC applications using PTC upgrade tools
• Execute build deployments according to providing instructions

Skills and Knowledge:

• Installing/configuring Apache Java Tomcat
• Basic Oracle commands (select insert delete join)
• Linux operating system
• ETL tools: Pentaho PDI: Installation configuration and use
• Troubleshooting skills
• Cloud computing technologies; AWS Azure

Preferred background:

• 2 years working in an IT Help Desk type environment
• Understanding of Cloud technology
• Basic command line Linux Skills
• Basic Oracle skills
• Basic troubleshooting skills

Basic Qualifications:

• Associates degree in a technical field (IT CS Programming etc.) 2 years of technical work experience OR Bachelors in a technical field (IT CS Programming etc.)
• Must be a US Citizen
• Must have or be able to obtain a Security level clearance

Compensation (CIP)
PTC carefully considers a wide varietyof factors when determining compensation. The anticipated annual salary range for this position is between $85000 - 100000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.
For more information about PTCs comprehensive benefits please visit our Careers Page.
Applications will be accepted on an on-going basis.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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