Service Department Dispatcher

Kirksville Motor Company is looking to add a Service Department Dispatcher to our team. Applicants must be confident motivated energetic and organized. They must also have excellent time management skills along with a positive attitude. Our number one priority at Kirksville Motor Company is satisfying every customer and providingan excellent experience for them. Applicants must be able to put the customer first in everything they do.

The Service Dispatcher oversees all technicians to ensure repair orders are completed in a timely manner. Maintaining appropriate workflow in the shop is of utmost importance. Opens repair orders for all service work and coordinates scheduling with technician availability. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position.

WHAT WE OFFER

• Medical Plan
• Dental Plan
• Vision Plan
• Company-paid $20000 Life Insurance Policy
• FSA
• HSA
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Five-daywork week
• Every Sunday off
• Work-Life Balance
• Discount on Vehicles Parts & Services
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

DUTIES AND RESPONSIBILITIES

• Dispatch repair orders to the proper technician in a timely manner
• Maintain appropriate workflow in the shop to ensure all work is completed on time
• Oversee used car reconditioning process from start to finish in the expected amount of time. Have the vehicle ready for the lot by the deadline
• Liaison between Used Car Manager and Service Department
• Create accurate estimates and obtain approval for repairs for used vehicles
• Coordinate customer repairs on all We-owes and after the fact We-owes
• Keep required Google Docs lists up-to-date
• Track open RO list and follow up daily
• Supervise all technicians and make sure they are on task
• Excellent customer service
• Exceptional organizational skills
• Maintain a positive attitude
• Respect customers and coworkers
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicles work will be completed
• Obtain customer and vehicle data
• Test drive the vehicle with the customer if there is any question regarding the nature of the problem
• Schedule appointments using dealership-approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using the maintenance menu
• Keep a daily log of repair orders written status as well as carryovers
• Handle minor customer complaints and misunderstandings

REQUIREMENTS

• Must be 18 or over in order to be covered by KMCs Auto Insurance

• 2 years of automotive dealership experience

• Must have one year of previous customer service experience

• High School Diploma or equivalent 2-year or 4-year Business Degree or related field preferred

• Previous industry knowledge Sales or Service experience

• Excellent communication skills

• Excellent customer service

• Proficient in typing and computer skills

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals; write routine reports and read and understand computers

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; ability to compute rate ratio and percent

• Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization and effective computer skills

• Ability to understand and define problems collect data establish facts and draw valid conclusions

• Professional personal appearance

• Must perform duties and responsibilities in a safe manner

• Must speak and write English fluently; Spanish fluency is optional but beneficial

• Valid in-state drivers license

• Pre-employment background checks andMVR

Kirksville Motor Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran status or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to apre-employment background check and MVR. Interested candidates must possess a valid drivers license and have a satisfactory driving record.