POSITION SUMMARY

The Production Support Supervisor is responsible for overseeing production support operations to ensure materials processes and workflows are properly executed to support efficient and accurate production. This role supervises personnel coordinates daily activities and ensures compliance with company standards customer specifications and regulatory requirements. The supervisor promotes quality safety and continuous improvement while supporting on-time production performance.

Duties and Responsibilities

Supervision & Leadership

• Lead and maintain an on floor presence for the Production Support team.

• Set priorities assign work and monitor daily workflow.

• Train mentor and evaluate employees; identify and address training needs.

• Conduct performance reviews and provide feedback.

• Interpret company policies and enforce safety and compliance standards.

Production Support Operations

• Oversee label creation cartridge/container preparation filling labeling and packaging.

• Ensure support materials meet customer specifications and quality standards.

• Review batch tickets and troubleshoot discrepancies in finished products.

• Coordinate activities to ensure production schedules and output targets are met.

Quality Compliance & Safety

• Ensure adherence to GMP safety policies and regulatory requirements.

• Monitor processes to ensure accurate high-quality production output.

• Oversee team compliance with operational and safety procedures.

• Support quality investigations and corrective actions as needed.

Process Improvement & Coordination

• Identify and resolve production issues related to scheduling staffing equipment or quality.

• Collaborate with production quality and other departments to resolve operational challenges.

• Drive continuous improvement initiatives aligned with company standards.

Knowledge Skills and Abilities

Education & Experience

• Associate or bachelors degree in a technical scientific or related field preferred

• 36 years of experience in a manufacturing or production environment

• Minimum of 2 years of supervisory or team leadership experience

• Experience in a GMP-regulated environment required

• Experience working in production support packaging or chemical/ink manufacturing environments preferred including hands-on experience with light machinery labeling filling and packaging operations

Technical & Functional Skills

• Strong knowledge of Good Manufacturing Practices (GMP) and standard operating procedures (SOPs)

• Experience supporting internal and external audits inspections and documentation requirements

• Working knowledge of quality systems including deviation investigation and corrective and preventive actions

• Ability to ensure accurate batch documentation traceability and compliance with customer specifications

• Experience with ERP systems required (Process Proor Globalpreferred)

• Ability to analyze operational data identify issues and implement corrective actions

• Strong attention to detail and documentation accuracy

Leadership & Soft Skills

• Ability to lead coach and develop production support personnel

• Strong communication and collaboration skills across departments

• Ability to manage multiple priorities and meet production schedules

• Demonstrated problem-solving and decision-making capability

• Self-directed organized and accountable

PHYSICAL REQUIREMENTS

• Frequent standing walking bending and lifting throughout the workday

• Ability tolift upto 50lbsregularly

• Ability to lift or move heavier materials (up to 75lbs) with assistance or mechanical equipment

• Ability to push pull and maneuver pallets drums and material containers using appropriate equipment (e.g. pallet jacks drum handlers)

• Exposure to typical production/warehouse conditions including heat cold noise dust and fumes

• Visual abilities include close vision distance vision and depth perception