On Site Program Manager

Position Summary

The On-Site Program Manager serves as the dedicated on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership manages all on-site programs and ensures high levels of customer satisfaction operational performance and sales growth.

The OSPM operates with a high degree of independence making day-to-day decisions to resolve issues improve service and support account success.

Key Responsibilities

1. Customer & Account Management

Serve as the primary on-site contact for all customer interactions

Build strong relationships across all levels of the customer organization

Respond to and resolve service issues using sound judgment and root cause analysis

Conduct regular site walkthroughs to assess program performance

Support account reviews and identify growth opportunities

Represent Total Safety professionally at all times

2. Program Management

Oversee all on-site programs (VMI vending and value-added services)

Manage program setup changes performance and continuous improvement

Ensure all equipment and service areas are operational and well-maintained

Coordinate with internal teams and vendors as needed

Apply contract terms and compliance requirements in daily operations

3. Inventory & Operations

Monitor inventory levels usage trends and replenishment needs

Conduct audits and resolve discrepancies

Oversee storage product flow and on-site organization

Coordinate urgent or special fulfillment needs

Maintain a safe clean and compliant work environment

4. Reporting & Administration

Track and report on program performance inventory and service metrics

Maintain accurate records of all activities and transactions

Analyze data to identify trends and recommend improvements

Communicate key updates and insights to internal stakeholders

Qualifications

Education & Experience

Bachelors degree or equivalent experience preferred

3 years in account management program management or industrial distribution

Experience in manufacturing or industrial environments preferred

Skills & Abilities

Strong customer service and relationship-building skills

Ability to work independently and make sound decisions

Strong organizational and problem-solving skills

Proficiency in Microsoft Office and ability to learn systems quickly

Knowledge of inventory management principles

Work Environment & Requirements

Primarily based in industrial/manufacturing facilities

Requires standing walking lifting (up to 50 lbs) and working around equipment

Must meet all site safety and compliance requirements

Valid drivers license and reliable transportation required

Performance Focus

Success in this role is measured by:

Customer satisfaction and responsiveness

Inventory accuracy and program performance

Issue resolution and follow-through

Sales support and account growth

Ability to work independently and make effective decisions

Required Experience:

Manager