Director, Guardian Software & Solutions

If you are a professional with experience and passion providing strategic direction and operational leadership looking for an opportunity to grow your career Emerson has an exciting opportunity for you in Cranberry Township PA!

As the Director of Guardian Software and Solutions you will lead the core services teams that provide support to the North America and Global Power & Water Solutions organization including Customer Support (Global Center) Educational Services Security Solutions Networking/Connectivity Support Teams and the Ovation Project Virtual Environment.

You will play a key role in driving sustainable growth strengthening customer partnerships and aligning cross-functional teams to deliver innovative reliable and customer-focused solutions.

In This Role Your Responsibilities Will Be:

• Provide management oversight strategic direction and operational leadership for Guardian Software and Solutions core services teams supporting North America and Global PWS organizations.
• Lead and develop leadership teams responsible for Educational Services Customer Support Security Solutions and Networking fostering a collaborative and inclusive environment focused on continuous improvement.
• Partner across departments and business units to develop and execute growth strategies productivity improvements and new programs that support business objectives.
• Drive financial performance by meeting productivity cost containment and quality objectives while maintaining high levels of customer satisfaction.
• Collaborate with marketing and sales teams to support service growth and customer engagement strategies.
• Build and maintain strong relationships with customers PWS leaders and other Emerson business units to support long-term business development.
• Oversee financial and resource planning including budgets and salary merit plans ensuring responsible stewardship of people and resources.
• Contribute to new product and service design development and implementation bringing a service-oriented and customer-informed perspective.
• Support the development and expansion of Educational Services offerings and financial performance.

Who You Are:
You anticipate future opportunities and translate them into clear actionable strategies that drive sustainable growth. You build trust and inspire commitment by communicating openly acting with integrity and fostering collaboration across diverse highly technical teams. You consistently deliver results by balancing customer needs financial discipline and people development in complex fastmoving environments.

For This Role You Will Need:

• Bachelors degree in business operations engineering information systems data analytics computer science or a related field or equivalent combination of education and experience
• Minimum of 7 years of related experience
• Demonstrated experience leading people and teams in technical or service-oriented environments
• Experience supporting customer-facing organizations with a strong focus on service quality and customer satisfaction
• Proven ability to communicate effectively navigate conflict constructively and build collaborative relationships across teams and business units
• Willingness and ability to travel up to 10%
• Legal authorization to work in the United States without sponsorship now or in the future

Preferred Qualifications That Set You Apart:

• Masters in business administration (MBA)
• PMP certification
• Experience managing financial performance resources and budgets in a complex organization
• Experience with financial planning forecasting and performance management.
• Demonstrated success leading and engaging both remote and in-person teams

At Emerson we prioritize people progress and purpose. We foster a culture where collaboration respect and diverse perspectives drive better outcomes for our customers and communities. Employees are supported through ongoing learning opportunities exposure to complex and impactful projects and clear pathways for technical and professional growth. Based in the Greater Pittsburgh area this role offers the stability of a longterm engineering career combined with the opportunity to work on systems that power communities and industries. Emerson is committed to creating an inclusive environment where every individual feels valued heard and empowered to do their best work.

We recognize the importance of employee wellbeing and provide flexible competitive benefits plans to support you and your familys physical mental financial and social needs. These include a variety of medical insurance plans dental and vision coverage an Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition programs and more. Our culture supports flexible time off including paid parental leave for all parents vacation and holiday leave.

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