Team Lead – Call Center
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description
Position Overview:
The Team Lead Call Center is responsible for overseeing the scheduling of both temporary and full-time call center agents during election and non-election periods. The Team Lead should have advanced spreadsheet skills and work closely on scheduling to monitor staffing hours and ensure adequate coverage of the phone lines. This position also helps ensure new call center agents are trained accurately and addition the Team Lead supports the Manager with day-to-day operations and the overall organization of the call center proactively identifying issues and developing solutions. While this role provides oversight and guidance to team members it does not include supervisory responsibilities.
Duties and Responsibilities:
- Manage and maintain team schedules and daily staffing spreadsheets.
- Collaborate with management to develop project goals and timelines ensuring alignment with department standards established by leadership.
- Coach and support team members by reinforcing proper phone etiquette and documentation practices while offering constructive feedback.
- Provide support to other Team Leads as needed to help ensure the teams overall operational success.
- Maintain comprehensive knowledge of all Election Services content processes and resources.
- Maintain clear and effective communication with employees and management via structured organization of emails spreadsheets one-pagers and direct verbal communication.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please call or email
Requirements
Must meet all eligibility requirements to register to vote in the State of Texas.
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
- Experience working with spreadsheets and data entry using Excel and similar software (1 year).
General Information
Position Type and Typical Hours of Work:
Regular Full-time
- Hours will be discussed during departmental interview.
Several days in each election may require working 12 - 16 hours.
- $21.00Hourly
- Based on 26 Pay Periods
- Plus benefits
Work Environment and Physical Demands:
- Activities for this position are primarily in an office setting however may include some warehouse area work.
- Occasional lifting carrying pushing or pulling items weighing up to 40 pounds may be required.
Location:
15600 Morales Rd Houston TX 77032
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
