Patient Service Representative Unity Hospital (Part-Time, DaysEvenings)

Job Title: Patient Service Representative
Department: Technicians
Location: Unity Hospital 1555 Long Pond Rd. Rochester NY 14626
Hours Per Week: 22.5
Schedule: 8-hour shifts 7:00a - 3:00p and 3:00p - 11:00p 4 weekend shifts/month

SUMMARY

The Patient Service Representative delivers exceptional customer service and clerical support for the nursing units/departments processes admissions and discharges assists with patient needs is a point of contact for visitors providers and staff within the department and provides patient/family customer service to align with the overall expectation of a positive patient experience.

RESPONSIBILITIES:

• Consistently utilizes professional communication skills with all customers.
• Prepares unit with daily staff assignment board nurse locators updates the boards in patient rooms each shift with appropriate staff names.
• Assists Clinical Nurse Leader/Charge Nurse with coordination of daily patient activities (i.e. tests therapies discharges) and updates front of patient chart with times as appropriate.
• Responsible for the coordination of the patients arrival and the initiation of the admission process greet patients/family members to unit explain ordering of phone/TV explain how to contact unit to check on patient handout Patient Guide set up Telemetry monitor if applicable.
• Responsible for processing physician paper orders or Computerized Physician Order Entry (CPOE) electronic tasks in an accurate complete and timely manner. Responsible for the maintenance of the electronic and paper medical record.
• Oversees smooth information flow and organizational processes for the unit including telephone triage mail faxing report generation filing of loose papers fill charts maintain sheet of labels in each chart updates to unit/department policies and equipment maintenance.
• Verification of patient contact/demographic information.
• Responsible for rounding on the patient care unit each shift to provide customer service to patients (i.e. fresh water straighten room call bell within reach of patient check on patient needs).
• Assist in timely and courteous responses to patient call lights and/or any patient or family requests for assistance.
• Provide follow up information/discharge coordination for patient.
• Responsible for assisting with maintaining medical/surgical supplies on the unit and stocking of supplies.
• Follows all safety initiatives for the department.
• Meets unit/department specific skills and competency expectations.

PREFERRED QUALIFICATIONS:

• High School Graduate or GED preferred
• Six months related work experience in a healthcare or general office setting preferred
• Experience with public contact with good interaction and communications skills
• Medical terminology and/or prior nursing assistance experience preferred

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.