Executive Advisor

• Trusted strategic advisory role partnering closely with senior leadership

• Influence organisationwide customer and service delivery outcomes

• Be a key connector across leadership strategy and delivery

Te Whiwhinga mahi The opportunity

As Executive Advisor Customer and Services youll provide highquality trusted strategic advice and operational support to the Chief Customer and Services Officer. This is a pivotal role that sits at the centre of executive decisionmaking enabling effective leadership strong delivery and a positive engaged workplace culture.

Youll work across the organisation to connect people guide strategic priorities and support systemwide initiatives that strengthen customer experience and service delivery. The role requires sound judgement political and organisational awareness and the ability to operate confidently in complex and fastmoving environments.

Key responsibilities include:

• Providing strategic leadership insight and advice across the Customer and Services group and NZTA more broadly

• Supporting the delivery of the customer strategy and organisational priorities and plans

• Preparing and coordinating executive and Boardlevel material including papers briefings forward planning and committee inputs

• Identifying assessing and proactively managing risks and issues

• Supporting strategy development major initiatives and change delivery

• Working closely with Communications to support internal and executive communications and engagement

• Supporting budgeting and forecasting processes and overseeing fitforpurpose group financial planning

• Championing tikanga Māori Te Reo Māori and Te Tiriti o Waitangi responsibilities

• Modelling NZTA values and supporting an inclusive highperforming workplace culture

You can find out more about the role here: Position Description

Ko koe tēnei About you

To be successful in this role you will bring:

• Experience turning strategy into practical deliverable outcomes within a large complex organisation

• Strong influencing skills and the ability to build credibility with senior leaders and diverse stakeholders

• Excellent analytical capability sound judgement and the ability to identify and manage risk

• Experience working across people functions organisational systems or government environments (central or local government experience desirable)

• Exceptional written communication and presentation skills including preparation of executive and Boardlevel papers

• Strong organisational skills pragmatism and comfort working in ambiguity and pace

• A proactive selfstarting approach with the ability to work in the grey

You will also demonstrate knowledge of or a willingness to develop understanding of Te Ao Māori promote tikanga and Te Reo Māori and grow your understanding of Te Tiriti o Waitangi as it applies in the public sector.

Mō mātou About us

The Customer and Services group delivers great transactional products and services through operational excellence and a strong customer focus. We support the effective operation of the land transport system by making services simple consistent and easy to use.

Our work spans both established and emerging functions including licensing emissionsrelated incentive schemes national ticketing and safety camera systems. We work collaboratively across Waka Kotahi to continuously improve customer experience and strengthen system stewardship.

Ka whiwhi koe i te aha What you will get in return

At NZTA youll be part of an organisation that is moving. Together creating a land transport system that connects people products and places for a thriving Aotearoa.

Youll benefit from:

• A competitive salary and benefits package

• Flexible working arrangements (role dependent)

• Five weeks annual leave

• Income Protection and Critical Illness Insurance for permanent employees

• A valuesled inclusive workplace that supports growth wellbeing and meaningful impact

Find out more about our benefits here.

Rā Katinga Applications close:

For further information email:

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.