Visitor Experience Coordinator

Do you have a thrive on creating welcoming memorable experiences for the public Are you a confident people manager with a commercial mindset

Middlesbrough Museums is growing and we are looking for a Visitor Experience Co-ordinator to join our team and work across two of the towns most iconic sites: Dorman Museum and Captain Cook Birthplace Museum.

Working closely with the Visitor & Operations Manager you will lead our frontline teams to deliver an outstanding family-friendly offer.

This isnt just a desk job; its a hands-on public facing role where you will lead by example coaching staff to ensure every visitor leaves with a smile.

The Role

As our Visitor Experience Co-ordinator you will have a diverse and rewarding remit:

• Youll recruit train and supervise our Visitor Experience team ensuring our staffing levels are perfect and our service is second to none.
• Youll manage the end-to-end catering and retail offer using EPOS systems to monitor performance manage stock and maximise income to help our museums thrive.
• Youll be the guardian of our 5-star Food Hygiene rating managing HACCP plans allergen documentation (Natahas Law) and general building health and safety.
• From liaising with cleaning contractors to assisting with furniture setups and ground maintenance youll ensure our buildings are safe clean and inspiring.

Who You Are

We are looking for a people person who balances warmth with a professional commercial edge.

To be successful you should have:

• A background in supervising staff within a retail catering or commercial environment.
• Experience with cash handling and EPOS systems and the ability to manage complex safety logs.
• Youre a natural communicator whether youre welcoming a school group coaching a colleague or resolving a customer complaint.
• You are happy to roll up your sleeves for manual tasks and have the flexibility to work a rota that includes weekends.
• Hold a minimum of Level 2 qualification and a Level 3 Food Safety certificate or be willing to work towards one.

Why Join Us

At Middlesbrough our values Passion Integrity Creativity Collaboration and Focus are at the heart of everything we do. Youll be joining a team that is proud of our towns heritage and committed to its future.

If this is you this may be the opportunity you are looking for!

If you would like to talk through this opportunity further please contact JR Bowes at .

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability are a looked after young person care leaver or a veteran.